Senior Implementation Engineer - Customer Onboarding (East Coast Time Zone)

Docker, Inc. is a leading company in developer tooling, trusted by millions of users worldwide. They are looking for a Senior Implementation Engineer to enhance customer experiences by guiding customers through the onboarding process and ensuring effective transitions between teams.

Responsibilities:

• Partner with Customer Success, Sales, Operations, and Support teams to establish and refine operations related to onboarding our customers
• Guide customers through the initial customer journey points and deliver customer centric solutions to improve overall customer experience
• Iterate and improve on strategies and automations that streamline current workflows and tooling
• Contribute to team knowledge base when finding solutions to common situations
• Carry out day-to-day strategies for new customer onboarding, targeting rapid execution with minimal friction
• Ensure smooth transitions between CS, Sales, Onboarding, and Support Teams and foundational success for ongoing customer relationships
• Provide personalized customer onboarding with efficient, automated workflows
• Exercise clear communication and collaboration strategies to ensure smooth customer transitions and scalability
• Build and maintain strong relationships with customers throughout their onboarding and migration journey before transitioning to Customer Success Management
• Champion a customer-first approach that balances personalized support with scalable processes
• Maintain target metrics related to provisioning, new customer onboarding efficiency, customer satisfaction, revenue impact, process optimization, scalability, team performance, and strategic alignment

Requirements:

• Minimum 4+ years of professional, full-time, post-grad experience working with external customers; Internal sales, support and success teams in a similar customer onboarding/implementation engineering role
• Must have direct customer-facing, professional client/customer onboarding experience
• Demonstrated, deep understanding & experience working with SaaS platforms and cloud-based technologies
• Strong cross functional collaboration and customer relationship management
• Excellent problem-solving, and communication skills
• Proven track record of adapting, evolving, and continuously learning about cutting edge technologies