BizOps Engineer

GetInsured is a leader in transforming government IT infrastructure with its innovative SaaS and AI technology. They are seeking a BizOps Engineer to manage critical operational processes, combining technical expertise with process management to drive efficiency and ensure flawless operations.

Responsibilities:

• Operations Leadership & Execution: Take full ownership of our complex operational processes, from initial planning and scheduling to final execution. Lead cross-functional coordination and serve as the central point of contact for internal (Development, QA, Product) and external stakeholders
• Automation & Scripting: Develop, maintain, and enhance tools and scripts using SQL, shell, and Python to automate data checks, environment configurations, and other manual steps within operational runbooks
• Documentation & Maintenance: Own and maintain all process documentation, including runbooks, playscripts, and timeline templates, ensuring they are accurate, up-to-date, and easy for the team to follow
• Monitoring & Support: Proactively monitor the execution of operational runs in real-time, troubleshoot issues as they arise, and provide technical support to internal and external teams
• Data Analysis & Reporting: Perform comprehensive data analysis and generate reports to evaluate process performance, identify bottlenecks, and inform strategic decisions for process improvement
• Develop tools and utilities to automate various aspects of our operational processes. These can range from simple data checks in SQL to significant Jenkins jobs and complex analysis & reporting tools
• Manage and coordinate the execution of the operational processes with internal and external teams
• Communicate regular updates internally and externally
• Drive continuous improvements of the operational processes through a combination of retrospectives, analysis, automation and corrective procedures

Requirements:

• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience
• 5+ years of experience in a technical operations, QA, DevOps, or similar role
• Proficiency in SQL, with experience in complex queries and data manipulation
• Strong scripting skills (e.g. Python / shell) for automation and tool development
• Excellent analytical and problem-solving abilities and a proactive approach to identifying and resolving issues
• Outstanding verbal and written communication and interpersonal skills, with the ability to coordinate with diverse teams
• Demonstrated experience managing complex, multi-step processes with numerous dependencies
• Familiarity with project management methodologies or tools (e.g., Jira, Asana)
• Experience with monitoring and alerting tools (e.g., Splunk, Grafana)
• Prior experience in a customer-facing or customer-support role