Customer Service Coordinator

CBRE is a leading global real estate services firm, and they are seeking a Customer Service Coordinator to provide information and resolve day-to-day issues regarding products and services. This role involves answering service requests, responding to customer inquiries, and coordinating logistics while adhering to company procedures.

Responsibilities:

• Answer incoming service requests, via phone, chat, email & online requests
• Respond to customer inquiries and concerns
• Escalate, as necessary
• Generate and follow up on service request work orders for completion
• Schedule meetings and coordinate logistics as needed
• Update company systems, customer service databases, and spreadsheets
• Contact customers for updated information, as necessary
• Run and distribute various ad hoc reports for review
• Lead by example and model behaviors that are consistent with CBRE RISE values
• Guide team through the application of basic knowledge
• Suggest improvements to existing processes and solutions to improve the efficiency of the team
• Evaluate and select solutions from established options
• Impact through clearly defined duties, methods, and tasks are described in detail
• Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion
• Deliver own output by following defined procedures and processes under close supervision

Requirements:

• High School Diploma or GED with up to 2 years of job-related experience
• Ability to follow basic work routines and standards in the application of work
• Communication skills to exchange straightforward information
• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc
• Strong organizational skills with an inquisitive mindset
• Basic math skills
• Ability to calculate simple figures such as percentages, discounts, and markups