Client Success Engineer - Implementation

Rithum is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. The Client Success Engineer plays a pivotal role in designing scalable technical solutions and ensuring smooth transitions from sales to delivery for strategic clients, focusing on technical discovery, implementation plans, and ongoing support.

Responsibilities:

• Participate in technical discovery and solution design during late-stage sales cycles
• Create implementation plans and technical documentation to guide delivery
• Lead the technical configuration of the platform for new clients, ensuring a seamless transition from sales to implementation
• Support API integrations, product feed setup, and troubleshooting during onboarding and expansion
• Provide expert technical recommendations to optimize platform usage and align with client goals
• Act as the primary technical point of contact for strategic clients during onboarding and post-launch
• Collaborate with Sales, Product Management, Engineering, and Client Success Managers to support client needs and platform evolution
• Deliver tailored training and technical enablement sessions to client stakeholders
• Maintain clear, proactive communication with both technical and non-technical client contacts
• Contribute to internal knowledge sharing through documentation, cross-training, and resource development (e.g., videos, webinars)

Requirements:

• 2+ years of experience in a client-facing technical role within SaaS, ideally in onboarding or solution engineering
• Fluent in both written and spoken English
• Familiarity with product data feed formats (XML, TXT, CSV, JSON) and FTP protocols
• Strong working knowledge of Excel and HTML
• Experience managing multiple complex client projects simultaneously
• Strong problem-solving skills with a client-focused mindset
• Excellent communication and presentation skills for both technical and non-technical audiences
• Strong documentation and process development abilities
• Experience delivering software training content
• Ability to thrive in a fast-paced, dynamic environment with shifting priorities
• Bachelor's degree in computer science, Information Technology, or a related field
• 3+ years of experience in a client-facing technical role within SaaS, ideally in onboarding or solution engineering
• Additional language proficiency is a plus
• Expertise in API integrations (REST and SOAP) and troubleshooting complex technical issues
• Experience working with enterprise clients and/or in the e-commerce industry
• Familiarity with remote-based training tools