Client Strategy Lead

STAN AI is the largest provider of AI solutions for HOA and Condo Property Managers, on a mission to build the world’s first AI property manager. The Client Strategy Lead will drive the success and retention of strategic accounts by leading a team of Customer Success Managers and designing high-touch engagement models.

Responsibilities:

• Manage and develop a team of CSMs, providing the tactical coaching and strategic frameworks they need to manage complex, high-stakes client relationships
• Design and implement the 'Gold Standard' for high-touch account management, including bespoke success plans, executive business reviews (EBRs), and value-realization maps
• Own the retention targets for our customers, proactively identifying risks and engineering 'value-add' opportunities that make our product indispensable
• Act as the senior point of contact and executive sponsor for key accounts, stepping in to navigate difficult negotiations or high-level strategic pivots
• Work closely with Sales to ensure smooth handoffs for high-touch deals and with Product to ensure the needs of our largest clients are represented in the roadmap
• Develop and track key performance indicators (KPIs) for the high-touch segment, using data to refine our engagement cadence and intervention triggers