Senior Professional Services Engineer - PubSec

GitLab is the intelligent orchestration platform for DevSecOps, and they are seeking a Senior Professional Services Engineer to work directly with customers to deliver installation, migration, training, and advisory services. In this role, you will lead engagements, guide migrations, and collaborate with product and engineering teams to drive customer success.

Responsibilities:

• Deliver GitLab Professional Services engagements, including installation, migration, training, and advisory services across GitLab capabilities
• Plan and execute deployments ranging from single-node Omnibus installations to large reference architectures using Infrastructure as Code and Configuration as Code practices
• Lead migrations from multiple source systems to GitLab SaaS or self-managed GitLab, helping customers adopt secure, reliable workflows
• Partner with Engagement Managers and Project Managers to improve delivery consistency, remove friction, and continuously refine delivery processes
• Serve as a trusted technical advisor for customers, translating goals and constraints into practical implementation plans and clear next steps
• Interface with GitLab's product and engineering teams to unblock customer outcomes and share feedback that helps improve GitLab features and services
• Mentor Associate and Intermediate Professional Services Engineers, providing technical guidance, helping remove blockers, and supporting increased autonomy
• Manage and deliver multiple customer engagements at once, either as the primary engineer or as a lead providing oversight and direction to other engineers

Requirements:

• Professional exposure with one or more infrastructure as code or configuration as code technologies such as Terraform, Ansible, Packer, Puppet, or Chef
• Professional exposure with two or more cloud providers such as Amazon Web Services (AWS), Google Cloud Platform (GCP), or Microsoft Azure
• Top Secret Security Clearance required
• Experience using, deploying, or configuring GitLab, including a solid understanding of Git and source control workflows
• Experience delivering customer-facing services such as installation, migration, training, and advisory engagements across GitLab's feature set
• Proven ability to independently manage one or more projects and to lead and provide direction to other Professional Services Engineers on complex engagements
• Strong communication skills in English, written and verbal, with the ability to provide clear status updates and build consensus with peers and customers in a remote, largely asynchronous environment
• Demonstrated ability to take a solution-oriented approach by identifying root causes, proposing options and tradeoffs, and driving issues to resolution while balancing multiple customer engagements in a fast-paced environment
• Demonstrated ability to work effectively in a fully remote organization by communicating clearly in writing, documenting decisions, collaborating asynchronously across time zones, and working in ways consistent with GitLab's values