Software Engineer, Product & Audience Technology

NPR is a thriving, mission-driven multimedia organization that produces award-winning content in partnership with public radio stations. They are seeking an experienced Software Engineer to develop and maintain core backend APIs and systems that enhance audience engagement and financial support through digital platforms.

Responsibilities:

• Develop, maintain, and support our core backend APIs, with a primary focus on our Identity Service (PHP 8) and Stripe Connect API (Node.js)
• Manage and refine API integrations with key external softwares such as Marketing Cloud and Supporting Cast
• Maintain and update Piano software implementation on NPR.org, iterating on promotional messaging utilizing foundational front-end web technologies (HTML, JavaScript, CSS)
• Partner to develop new front-end and back-end code that powers key parts of the user lifecycle on NPR products, including newsletter enrollments, account creation and management, donation and subscription
• Collaborate across teams to implement A/B tests across user experiences to optimize performance and drive our goals
• Ensure technology meets standards in security and compliance in coordination with our IT security group
• Deploy consistent log monitoring to ensure we can understand and remediate issues identified in our code
• Leverage modern developer tooling—including AI coding assistants and LLMs—to accelerate boilerplate development, generate tests, and troubleshoot complex debugging scenarios
• Write clean, efficient, scalable, and reusable code based on product specifications
• Provide input on system design and architecture within the feature areas and services owned by the team
• Participate in all phases of quality assurance and defect resolution to ensure seamless audience conversion experiences
• Collaborate in code reviews, knowledge sharing, and writing technical designs
• Mentor and coach junior engineers on code quality and best practices, fostering a highly motivated and mission-driven team culture
• Actively participate in agile ceremonies (including daily stand-ups, sprint retros, sprint reviews) and join our on-call rotation

Requirements:

• 3 to 5 years of experience in software development
• Fluency in PHP and Node.js or a modern backend language (such as Python, Node.js, Go, Java) and an eager, enthusiastic willingness to cross-train into our modern PHP 8 ecosystem
• Working knowledge of foundational front-end web technologies (HTML, CSS, vanilla JavaScript)
• Experience in developing and working with RESTful APIs that utilize cloud infrastructure such as AWS
• Demonstrated adaptability and eagerness to integrate new technologies (such as GenAI developer tools) into your daily engineering workflow to improve efficiency and output
• Strong Object-Oriented programming skills and familiarity with SQL and RDBMS technologies
• Experience writing unit and other automated tests to ensure reliable production deployments
• Solid knowledge of web development best practices, coding standards, source control management, build processes, and testing
• A demonstrable passion for public media and NPR's mission to create a more informed public
• Hands-on experience with Stripe Connect or other modern payment processing platforms
• Previous work in PCI-compliant environments, or comparable security experience managing sensitive user/donor data
• Experience with podcast subscription platforms, such as Supporting Cast or our internal NPR+ systems
• Advanced experience with the Amazon AWS ecosystem (e.g., Lambda, EC2s, DynamoDB, RDS)
• Experience building and maintaining CI/CD pipelines (Github Actions, Jenkins, CodeFresh, or equivalent)
• Experience using performance monitoring and log aggregation applications (Datadog, New Relic) to proactively troubleshoot production issues