Customer Service Representative

SoTalent is seeking enthusiastic and customer-focused professionals to join their team as Customer Support Representatives. This fully remote opportunity is ideal for individuals who excel in communication, enjoy helping others, and thrive in fast-paced environments.

Responsibilities:

• Engage with customers by addressing inquiries, resolving issues, and providing clear, supportive assistance
• Deliver exceptional service using active listening and a solutions‑driven mindset
• Handle sensitive or confidential information with professionalism
• Aim to resolve concerns on the first contact through proactive problem‑solving
• Communicate effectively and respectfully across all interactions
• De‑escalate challenging situations with patience and empathy
• Escalate complex issues when appropriate
• Log interaction details accurately for quality and reporting purposes
• Share feedback on recurring call‑related concerns
• Recommend additional products or services when relevant
• Contribute to a positive, service‑oriented culture

Requirements:

• High School Diploma/equivalent required
• Minimum 6 months of customer service experience
• Must be 18 years or older
• Ability to type 25+ words per minute
• Comfort with desktop systems and Windows‑based tools
• Log interaction details accurately for quality and reporting purposes
• Communicate effectively and respectfully across all interactions
• Handle sensitive or confidential information with professionalism
• Aim to resolve concerns on the first contact through proactive problem‑solving
• De‑escalate challenging situations with patience and empathy
• Escalate complex issues when appropriate
• Share feedback on recurring call‑related concerns
• Recommend additional products or services when relevant
• Contribute to a positive, service‑oriented culture
• Process Excellence: Consistently follows established procedures and service standards
• Team Collaboration: Works well with peers, leaders, and support teams to resolve issues and meet targets
• Strong Communication: Clear, attentive, and analytical in all interactions
• Organizational Ability: Manages tasks efficiently and solves problems effectively
• Emotional Intelligence: Stays calm under pressure and focused on the customer's needs
• Adaptability: Open to feedback, schedule changes, and evolving policies
• Critical Thinking: Quickly analyzes concerns and makes sound decisions
• Solution‑Oriented Mindset: Committed to creating positive customer experiences
• Internet Requirements: Minimum subscribed download rate equal or exceeds 25.0 Mbps
• Minimum subscribed upload rate equal or exceeds 10.0 Mbps
• ISP must have no packet loss and ping under 50ms
• Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
• Proof of internet speed required
• Clean and quiet workspace
• Customer service or sales experience preferred
• College degree is a plus but not required