Business Analysis Consultant

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. They are seeking a Senior Business Analyst to support high-impact initiatives across U.S. Operations, analyzing complex business challenges and driving cross-functional execution.

Responsibilities:

• Conduct in-depth qualitative and quantitative analyses to evaluate business performance, identify trends, and uncover improvement opportunities
• Translate data and operational insights into clear, actionable recommendations for leadership and project teams
• Develop models, dashboards, and reporting frameworks to support strategic decision-making
• Support the Director of Special Projects in planning, scoping, and delivering enterprise-level initiatives
• Partner with Operations, Marketing, Contact Center, IT, and other teams to ensure alignment and successful execution of project goals
• Facilitate workshops, meetings, and stakeholder sessions to gather requirements and validate outcomes
• Lead process mapping, gap analyses, and workflow redesign efforts to improve efficiency, quality, and compliance across business functions
• Document business requirements, user stories, and standard operating procedures
• Recommend technology or process solutions that streamline operations and support organizational growth
• Assist in developing project plans, timelines, and communication strategies
• Support change management activities, including training materials, stakeholder communications, and readiness assessments
• Monitor key metrics and outcomes to ensure project success and sustainability

Requirements:

• Bachelor's degree in Business, Operations, or related field
• 5–7+ years of progressive experience in business analysis, operations analysis, or project management
• Strong analytical skills with demonstrated experience using data to drive decisions
• Expertise in Excel, Power BI, and process analysis tools
• Excellent written and verbal communication skills, with the ability to present to senior leadership
• Proven ability to work independently in a fast-paced, dynamic environment
• Experience supporting operations within a multi-location organization
• Experience developing business cases and cost-benefit analyses
• Background working in Special Projects, Strategic Initiatives, or Transformation teams