Principal Customer Success Manager - Strategic Accounts

Egnyte is the secure multi-cloud platform for content security and governance that enables organizations to better protect and collaborate on their most valuable content. As a Principal Customer Success Manager – Strategic Accounts, you will ensure a great experience for Egnyte’s largest customers by developing relationships, communicating value, and coordinating internal resources to meet customer needs.

Responsibilities:

• Engage with Egnyte’s largest and most strategic customers
• Develop multi-threaded, multi-level, relationships at these accounts (seeking and coordinating involvement between senior leaders at both the customer and Egnyte)
• Prepare and deliver impactful Business Reviews with your assigned accounts
• Effectively communicate where your accounts are realizing value and where your accounts could realize more value
• Stay up to date with the latest Egnyte functionality and enhancements, and communicate these developments effectively to the appropriate personas
• Coordinate internally to ensure your accounts are receiving the highest level of service and to enable Egnyte to improve from your customers’ feedback
• Identify, recommend, and assist with new use cases at your accounts
• Own a retention target for your assigned book of business

Requirements:

• 7+ years as a Customer Success Manager, Account Manager, and/or Account Executive working with existing customers
• 5+ years working with large, strategic, customers where you built relationships with multiple stakeholders
• Can engage in executive-level conversations, reflecting well on Egnyte in the process
• The ability and willingness to raise the bar of your colleagues by sharing perspective on what helps you perform at the high level you do
• Willing to put in the work
• Excellent written and verbal communication skills
• Bachelor's degree or equivalent