Senior Implementation Engineer

Harness is the AI Software Delivery Platform company, and they are seeking a Senior Implementation Engineer to work with internal and external stakeholders to architect, design and implement DevSecOps, FinOps and Engineering Excellence solutions for enterprise customers. The role involves engaging with customers to analyze their current tools and processes, implementing optimized solutions, and ensuring customer satisfaction with the Harness platform.

Responsibilities:

• Engage with our customer's technical teams to analyze and understand current DevSecOps/CI/CD/Policy & Template Governance tools and processes
• Architect and implement an optimized Harness setup for integration, scale, and repeatability
• Interface with the Customer's Executive and Leadership teams to understand the technical goals and business objectives related to their CI/CD process, design their Harness implementation to best fit those requirements, and correlate the technical success criteria to the business requirements
• Provide positive anecdotes from each engagement, craft best practices around Customer implementations, convert them into automation and create reference patterns
• Document and implement processes and solutions that are employed for onboarding success for the purpose of internal enablement
• Contribute to the product design, assist in the Harness Community, and for building out of an advanced technical knowledge base
• Consult on DevSecOps/CI/CD best practices, processes, solutions, etc
• Interact with customers on a professional, meaningful and technically deep level
• Work closely with Pre-sales and Post-sales teams to ensure that Harness customers are successful and experience a high level of customer satisfaction with the Harness solution

Requirements:

• BA/BS degree in CS or Computer Engineering-related field with 3+ years of relevant experience
• 6+ Experience with DevOps and including some multiple of the following solutions preferred: Kubernetes, Jenkins, GitHub, Gitlab, Bamboo, TeamCity, TravisCI, Bitbucket, Jira, ServiceNow, Helm, Kustomize, PCF, OpenShift, AWS, GCP, Azure, Terraform, CloudFormation, Linux, Python, Bash, Powershell, AppDynamics, New Relic, Dynatrace, Instana, Prometheus, ELK, Splunk, Sumo Logic, etc
• Experience delivering custom solutions to customers of all sizes, whether internal or external (external customer-facing experience a plus)
• You are a perpetual learner, thrive in a team setting, enjoy sharing your experience and solutions, consistently pursuing excellence and success in all your tasks, detail-oriented and analytical, with excellent written and verbal communication skills
• Results-driven individual with a hunger for accomplishing in fast paced environments and a knack for optimizing processes
• Willingness to travel up to 25%