Sr Business Analyst

TD Bank is one of the world's leading global financial institutions and the fifth largest bank in North America. They are seeking a Senior Business Analyst who will plan, manage, and oversee the delivery of requirements throughout the project lifecycle, collaborating with stakeholders to support project benefits and changes to business processes.

Responsibilities:

• Leads Requirements Management / work packages for Tier 3-4, low to moderate risk and regulatory projects with multiple stakeholders and across multiple LoB
• Advanced to expert knowledge of business analysis, project delivery practices and standards across the project life-cycle
• Gains/acquires sound to advanced understanding of business and user interaction with technology throughout project delivery
• Works independently as the senior or lead business analyst and coaches and guides members within area of expertise
• Identifies and leads problem resolution for complex issues at all levels
• Contributes to the communication and change management activities across multiple stakeholders
• Leads a diverse range of stakeholders; communicates effectively by adapting style and technique to a diverse audience
• Analyzes impacts to customers, stakeholders, employees, process, technology solutions to achieve business results
• Understands and clarifies work packages of each assigned initiative/project inclusive of constraints (time, cost, people resources) and maintain a customer-centric approach
• Provides recommendations and direction based on the end to end customer experience when making decisions
• Leads and owns the project deliverables related to business requirements to meet the needs of the customer, employee, and business
• Assesses and ensures that customer and employee experience / stakeholder impacts are appropriately managed
• Engages appropriate stakeholders to identify and manage required outcomes of projects for the business
• Provides on-going communication to key stakeholders, including the project sponsor, business project owner, project / program / portfolio manager to ensure they are aware of significant changes which impact requirements delivery against the overall project
• Responds to inquiries and escalate concerns from stakeholders and partners at all levels in the organization
• Identifies and leads problem resolution to ensure customer needs are met
• Contributes to the application of change management best practices (e.g. stakeholder analysis, gap analysis, change planning, etc.)
• Collaborates with the project manager and business sponsor to identify and ensure required resources are assigned to the project for successful delivery of requirements
• Ensures timely notification and escalation of possible issues/problems while assessing options and recommendations for prompt resolution
• Leads requirements management on project(s) which are based on complexity, size and budget as defined by the project governance levels
• Provides leadership / guidance and support in defining the business need or problem statement based on strategic drivers and identifying potential solutions
• Identifies scope changes and complete analysis to determine impact to project benefits and risks
• Facilitates and follows a structured approach to plan, elicit, analyze, document, communicate, and manage business requirements with stakeholders by applying a variety of elicitation techniques to probe, challenge and understand requirements according to the requirements management discipline
• Identifies, documents and validates current state processes and work with the business and stakeholders to design the desired future state
• Establishes and maintains full requirements traceability and work with the business to prioritize requirements and scope changes to ensure business needs are met
• Collaborates with technology partners and provide recommendations to support development of: system requirements and design, testing plans, artifacts/deliverables to ensure business needs are met
• Ensures project issues and concerns are addressed for clear articulation of business requirements (e.g. Business Systems Analyst)
• Proactively identifies and tracks requirements risks, issues, assumptions, dependencies, constraints and anticipate and effectively manage risks related to requirements. Align decisions to TDs risk appetite
• Develops mitigation plans or lead/contribute to the completion of necessary compliance/new process assessment templates
• Contributes to Quality Assurance activities by supporting the development of test scripts and testing of developed solutions, including communication of issues and resolution
• Adheres to Enterprise project governance controls to ensure projects meet all performance, quality and compliance standards and conforms to appropriate disciplines
• Contributes to the development of the project plan and high-level work breakout session (WBS), identify and manage key risks and decisions
• Owns and completes relevant work packages through collaboration with multiple stakeholders to prepare for operational readiness, managing deadlines and adjusting to changing work priorities
• Takes ownership and communicate progress on work packages, including requirements management, in a concise and timely manner, escalating issues to project manager, partners and manager where appropriate
• Assesses project change requests and their impacts on requirements, checking for alignment to project benefits at all phases
• Develops efficient and effective solutions through analytical problem solving
• Supports implementation / post implementation activities as defined in the project plan
• Owns the delivery of high level requirements that drives successful cost estimation for the project and requirements changes due to any project change requests
• Forecasts, defines and manages the requirements effort including cost and timeline
• Supports the Request for Information (RFI) or Request for Proposal (RFP) with vendors if required
• Contributes to the development of the seed funding request by ensuring project scope and benefits are clearly articulated and risks are identified
• Identifies risks or issues with technology solution or design which may impact realization of project benefits and provide guidance and support to stakeholders in making good decisions to pro-actively resolve or mitigate potential risks/delays to the project
• Ensures accuracy of the business requirements documentation to mitigate against project changes and reduce/manage cost to the project
• Critiques and analyzes requirement change requests to challenge impact to original business need as defined by project charter
• Solidifies business needs including problem statements, business objectives and strategic alignment to ensure accurate delivery of business requirements in support of the business case
• Delivers detailed level requirements to support downstream estimates and delivery of business case anchored to business requirements
• May contribute with business owner to define measures of success as defined in the project charter
• Contributes to team development of skills and capability through mentorship of junior/peer Business Analysts by sharing knowledge and experiences, leveraging best practices
• Continuously enhances knowledge/expertise in business analysis to provide advice and guidance to business partners and project team regarding best practices
• Leads, motivates and develops relationships with the business, stakeholders, and technology partners to develop productive working relationships
• Engages, enables and leads stakeholders to agreement /consensus on the business requirements
• Prioritizes and manages work load and capacity to deliver on project milestone dates
• Participates in regular coaching and performance review sessions, employee surveys and action plans
• Owns development plan including activities related to training, relationship building and on-the-job experiences that continually enhance individual business analysis capabilities to achieve career goals
• Fosters a collaborative team environment by participating in team meetings and reward & recognition programs
• Supports, mentors and provides guidance to junior level Business Analysts and peers
• Contributes to a positive work environment by embracing diversity in the workplace and supporting and proudly representing TD in the community

Requirements:

• Undergraduate degree required
• 5+ years related business analysis experience required
• Advanced to expert knowledge of business analysis, project delivery practices and standards across the project life-cycle
• Gains/acquires sound to advanced understanding of business and user interaction with technology throughout project delivery
• Works independently as the senior or lead business analyst and coaches and guides members within area of expertise
• Identifies and leads problem resolution for complex issues at all levels
• Contributes to the communication and change management activities across multiple stakeholders
• Leads Requirements Management / work packages for Tier 3-4, low to moderate risk and regulatory projects with multiple stakeholders and across multiple LoB
• Leads a diverse range of stakeholders; communicates effectively by adapting style and technique to a diverse audience
• Analyzes impacts to customers, stakeholders, employees, process, technology solutions to achieve business results
• Understands and clarifies work packages of each assigned initiative/project inclusive of constraints (time, cost, people resources) and maintain a customer-centric approach
• Provides recommendations and direction based on the end to end customer experience when making decisions
• Leads and owns the project deliverables related to business requirements to meet the needs of the customer, employee, and business
• Assesses and ensures that customer and employee experience / stakeholder impacts are appropriately managed
• Engages appropriate stakeholders to identify and manage required outcomes of projects for the business
• Provides on-going communication to key stakeholders, including the project sponsor, business project owner, project / program / portfolio manager to ensure they are aware of significant changes which impact requirements delivery against the overall project
• Responds to inquiries and escalate concerns from stakeholders and partners at all levels in the organization
• Identifies and leads problem resolution to ensure customer needs are met
• Contributes to the application of change management best practices (e.g. stakeholder analysis, gap analysis, change planning, etc.)
• Collaborates with the project manager and business sponsor to identify and ensure required resources are assigned to the project for successful delivery of requirements
• Ensures timely notification and escalation of possible issues/problems while assessing options and recommendations for prompt resolution
• Leads requirements management on project(s) which are based on complexity, size and budget as defined by the project governance levels
• Provides leadership / guidance and support in defining the business need or problem statement based on strategic drivers and identifying potential solutions
• Identifies scope changes and complete analysis to determine impact to project benefits and risks
• Facilitates and follows a structured approach to plan, elicit, analyze, document, communicate, and manage business requirements with stakeholders by applying a variety of elicitation techniques to probe, challenge and understand requirements according to the requirements management discipline
• Identifies, documents and validates current state processes and work with the business and stakeholders to design the desired future state
• Establishes and maintains full requirements traceability and work with the business to prioritize requirements and scope changes to ensure business needs are met
• Collaborates with technology partners and provide recommendations to support development of: system requirements and design, testing plans, artifacts/deliverables to ensure business needs are met
• Ensures project issues and concerns are addressed for clear articulation of business requirements (e.g. Business Systems Analyst)
• Proactively identifies and tracks requirements risks, issues, assumptions, dependencies, constraints and anticipate and effectively manage risks related to requirements. Align decisions to TDs risk appetite
• Develops mitigation plans or lead/contribute to the completion of necessary compliance/new process assessment templates
• Contributes to Quality Assurance activities by supporting the development of test scripts and testing of developed solutions, including communication of issues and resolution
• Adheres to Enterprise project governance controls to ensure projects meet all performance, quality and compliance standards and conforms to appropriate disciplines
• Contributes to the development of the project plan and high-level work breakout session (WBS), identify and manage key risks and decisions
• Owns and completes relevant work packages through collaboration with multiple stakeholders to prepare for operational readiness, managing deadlines and adjusting to changing work priorities
• Takes ownership and communicate progress on work packages, including requirements management, in a concise and timely manner, escalating issues to project manager, partners and manager where appropriate
• Assesses project change requests and their impacts on requirements, checking for alignment to project benefits at all phases
• Develops efficient and effective solutions through analytical problem solving
• Supports implementation / post implementation activities as defined in the project plan
• Owns the delivery of high level requirements that drives successful cost estimation for the project and requirements changes due to any project change requests
• Forecasts, defines and manages the requirements effort including cost and timeline
• Supports the Request for Information (RFI) or Request for Proposal (RFP) with vendors if required
• Contributes to the development of the seed funding request by ensuring project scope and benefits are clearly articulated and risks are identified
• Identifies risks or issues with technology solution or design which may impact realization of project benefits and provide guidance and support to stakeholders in making good decisions to pro-actively resolve or mitigate potential risks/delays to the project
• Ensures accuracy of the business requirements documentation to mitigate against project changes and reduce/manage cost to the project
• Critiques and analyzes requirement change requests to challenge impact to original business need as defined by project charter
• Solidifies business needs including problem statements, business objectives and strategic alignment to ensure accurate delivery of business requirements in support of the business case
• Delivers detailed level requirements to support downstream estimates and delivery of business case anchored to business requirements
• May contribute with business owner to define measures of success as defined in the project charter
• Contributes to team development of skills and capability through mentorship of junior/peer Business Analysts by sharing knowledge and experiences, leveraging best practices
• Continuously enhances knowledge/expertise in business analysis to provide advice and guidance to business partners and project team regarding best practices
• Leads, motivates and develops relationships with the business, stakeholders, and technology partners to develop productive working relationships
• Engages, enables and leads stakeholders to agreement /consensus on the business requirements
• Prioritizes and manages work load and capacity to deliver on project milestone dates
• Participates in regular coaching and performance review sessions, employee surveys and action plans
• Owns development plan including activities related to training, relationship building and on-the-job experiences that continually enhance individual business analysis capabilities to achieve career goals
• Fosters a collaborative team environment by participating in team meetings and reward & recognition programs
• Supports, mentors and provides guidance to junior level Business Analysts and peers
• Contributes to a positive work environment by embracing diversity in the workplace and supporting and proudly representing TD in the community
• Business Analysis Accreditation is an asset