Associate Vice President, Analytics & Business Intelligence – Primary Care

Humana is a leading healthcare services company, and they are seeking a seasoned analytics leader to lead Analytics, Business Intelligence, and reporting for CenterWell’s Primary Care segment. This role involves setting the analytics strategy, leading a high-performing team, and ensuring data governance to enhance patient care and operational efficiency.

Responsibilities:

• Set and execute the Primary Care analytics strategy aligned to clinical quality, patient experience, growth, and financial goals, translating data into clear strategic direction for executive and key leaders
• Lead a high-performing team spanning BI engineering, data product management, and clinical/operational reporting, fostering a culture of clarity, accountability and business centered problem solving
• Establish a modern analytics operating model (product-centric, value-based roadmaps, agile delivery, and service-level commitments), grounded in business relevance, usability, and decision impact
• Inspire and develop talent that can move across the broader organization
• Serve as analytics executive partner to Primary Care Leadership, Broader CenterWell leadership, and key enterprise partners, providing strategic clarity, and data informed guidance
• Convert business priorities into analytics roadmaps with measurable outcomes and clear accountability, ensuring focus on meaningful insights
• Champion adoption via training, office hours, field roadshows, and “voice of the user” feedback loops, building trust, credibility and strong relationships across key leadership
• Co-own the central Primary Care data model with enterprise IT and analytics partners
• Drive and mature data governance and Set/monitor data quality SLAs (completeness, timeliness, accuracy, conformance)
• Own enterprise-grade BI for Primary Care: standard definitions, certified datasets, KPI hierarchy, and role-based dashboards for field operations, clinical leaders, and executives
• Scale usage and effectiveness of BI through enablement, data literacy, and embedded workflows
• Mature metric stewardship and change control processes
• Prioritize and deliver high-value use cases: panel optimization, risk stratification, care gap closure, HCC accuracy, care management targeting, no-show reduction, throughput optimization, capacity planning, and referral optimization
• Partner with clinical leaders to operationalize insights at point of care and in practice workflows
• Evaluate and deploy AI responsibly in partnership with central support teams at CenterWell (e.g., propensity models, forecasting, NLP on clinical notes) with model governance, bias monitoring, and ROI tracking

Requirements:

• 10+ years in analytics/BI with 5+ years leading cross-functional analytics teams
• Demonstrated success in healthcare delivery, primary care, or population health analytics
• Deep experience with enterprise BI (e.g., Power BI//Fabric/Tableau), SQL, modern data platforms (e.g., Snowflake/Databricks/Azure)
• Strong grasp of EHR data, claims/eligibility, HEDIS/Stars, HCC/RAF, risk adjustment, panel management, care management workflows, and quality reporting
• Proven ability to translate business goals into data products with measurable impact
• Excellent executive communication, influencing, and change management skills
• Master's in Analytics, Health Informatics, Biostatistics, Operations Research, or MBA
• Experience with value-based provider organizations and data
• Familiarity with HIPAA, PHI/PII controls, and secure-by-design analytics pattern