Senior Manager, Process Engineering

R1 RCM is a leading provider of technology-driven solutions that enhance patient experiences and financial performance in healthcare. The Senior Manager of Process Engineering will be responsible for designing, documenting, and optimizing healthcare revenue cycle workflows, ensuring alignment between operations, product, and engineering teams.

Responsibilities:

• Lead a robust discovery process (conducting user interviews, creating process maps, completing gap analysis, etc.) in order to translate healthcare revenue cycle workflows into AI-enabled solutions
• Analyze current‑state processes, existing standards, and operational, financial, and quality metrics to identify automation and efficiency opportunities and evaluate product performance
• Translate operational workflows into detailed, build-ready documentation: Product Requirements Documents (PRDs), User Stories with acceptance criteria, Process maps and decision trees
• Work closely with product and engineering teams to refine backlog items and clarify scope
• Ensure product development stays on track and delivers meaningful value to users and business objectives
• Ensure requirements are testable, traceable, and aligned to business outcomes
• Support implementation and adoption of solutions through change management, documentation, and collaborating with training, quality, and performance management teams
• Act as the connective layer between operations, product, engineering, and executive stakeholders
• Communicate complex workflow logic clearly to technical and non-technical audiences
• Operate independently with minimal oversight once priorities are aligned
• Surface risks and constraint assumptions proactively

Requirements:

• 5+ years of experience as a Business Analyst, Process Analyst, or Product Business Analyst in healthcare
• Strong knowledge of healthcare revenue cycle management, including back-end operations, payor rules, claims workflows, denials management, and reimbursement methodologies
• Proven experience in process analysis, process improvement, or operational analytics within a healthcare environment
• Advanced analytical skills with the ability to interpret large data sets and translate findings into actionable process recommendations
• Hands‑on experience with Excel, Power BI, or similar reporting and visualization tools to track performance and outcomes
• Ability to document workflows, business requirements, and process standards clearly and effectively
• Strong communication and presentation skills, with the ability to explain complex concepts to both technical and non‑technical audiences
• Strong ability to prioritize
• Strong stakeholder facilitation skills
• Comfortable managing ambiguity
• Independent, structured thinker
• Must be willing to travel up to 25%
• Familiarity with EHR systems, payor portals, and healthcare operating systems
• Experience collaborating cross‑functionally with operations, product, and engineering teams