Manager, Product Management

CVS Health is building a world of health around every individual, aiming to simplify health care for communities. The role involves collaborating with stakeholders to evaluate products, preparing implementation procedures, and managing client relationships.

Responsibilities:

• Collaborates with internal stakeholders and external partners (vendors and consultants) to review and evaluate existing and new products and vendor relationships
• Prepares end to end implementation procedures and associated documentation so it can be handed off to internal customers as a turnkey process
• Assist Sr. Product Manager for UM and CM products related to the evaluation, changes to, and implementation of existing and new products and vendor relationships. Including consultation with senior management, immediate team members, peers, and other operational teams required to support the product and/or vendor
• Prepares end to end implementation procedures and associated documentation so it can be handed off to internal customers as a turnkey process
• Involved in initiative planning, ongoing client relationship management and customer satisfaction for assigned initiatives
• Accountable for transferring knowledge and best practices (external and internal) methodology to improve processes and tools

Requirements:

• 3-5 years' experience of data interpretation/analysis and strategic planning
• 3-5 years' demonstrated relationship management skills with the ability to quickly build and maintain credible relationships at varying levels of the organization
• Project management experience
• Program coordination skills
• Process flows experience (Visio/MS Products)
• Bachelors degree or equivalent work experience or equivalent work experience
• Medical management experience
• Self-motivated
• Problem solving
• Excellent verbal and written communication skills
• Customer experience focus