Customer Success Manager (Mulesoft Public Sector)

MuleSoft, a Salesforce Company, is dedicated to helping organizations innovate faster by connecting applications, data, and devices. The Customer Success Manager will serve as a partner for Signature customers, orchestrating deliverables and ensuring a unified experience from onboarding to contract renewal while developing strong relationships with customer teams.

Responsibilities:

• Serve as the single point of customer accountability responsible for the orchestration of all Signature deliverables, experience, renewal, and expansion
• Cultivate and maintain stakeholder relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature
• Help your customers achieve their business goals and outcomes on the MuleSoft platform by:
• Coordinating the completion of the Signature Success catalog of services as required for your customer
• Providing timely, proactive MuleSoft feature guidance based on the areas of interest for your customer
• Acting as an advisor to your customers for the adoption of new features of MuleSoft’s annual release schedules and identifying potential challenges and risks to your customer's implementation
• Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so customers can renew Signature Success
• Act as an advocate for customers during the triage and resolution of high-severity cases to assist with the timely resolution of these issues
• The CSM may be required for occasional travel to customer sites and may need to be available for some after-hour or weekend coverage, depending on the customer’s need