Global Product Lead, Customer Voice

Google is seeking a Global Product Lead for Customer Voice to work cross-functionally with key partners in sales, product management, and engineering. This role involves shaping the roadmap for the core CRM, Connect Sales, and managing the Customer Voice product, an AI-powered platform aimed at enhancing sales and support effectiveness through actionable insights from customer interactions.

Responsibilities:

• Represent end users as we build and execute against our tools roadmap, setting the vision and strategy across Connect Sales, ensuring we fully represent user needs and workflows, and identifying key areas for enhancements and process improvements
• Build data-backed business cases—balancing revenue and productivity—to articulate clear requirements to PM, UX, and Engineering partners
• Develop strategic business requirement perspectives and partner with PMs/UX/Eng on the design and development of user-facing feature launches
• Plan, execute, and drive global launch strategies, including implementation of technical solutions, deployment plan, trainings and support materials to drive product and feature adoption
• Conduct quantitative data analysis of large volumes of data and uncover insights and gaps in current tools through data analyzation