About this role
TTEC is a global consulting and managed services company focused on enhancing customer experiences. They are seeking a Bilingual Healthcare Customer Service Representative to assist customers by providing answers and resolving issues with compassion and efficiency.
Responsibilities:
- Answer incoming communications from customers
- Conduct research to provide answers for customers to resolve their issues
Requirements:
- Bilingual in English and Spanish
- 6 months or more of customer service experience
- Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
- High school diploma or equivalent
- Computer experience
- High speed internet (> 15 mbps)
- While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets)