Content Engineer I, ProjectWise

Bentley Systems is a leading software company that provides solutions for infrastructure professionals. The Content Engineer I role focuses on creating and managing high-quality learning content for Bentley products, collaborating with various teams to ensure content accuracy and relevance.

Responsibilities:

• Create, record, and maintain technical learning content, including self‑service courses, videos, hands‑on exercises, and structured learning programs aligned with Bentley Learn framework
• Apply product knowledge to translate engineering workflows into clear, practical learning experiences for users at varying proficiency levels
• Manage assigned Bentley Learn Channels, ensuring content accuracy, consistency, and relevance
• Manage the relevant Ask the Expert sections of Bentley Learn platform
• Respond to learner questions by providing clear, technically accurate, and actionable explanations
• Identify recurring questions or themes and translate them into new or improved learning content
• Identify recurring learner questions and feedback and convert them into new or improved learning content
• Collaborate with Product Management, Solution Engineering & Services, and Subject Matter Experts to validate technical accuracy and ensure learning content reflects supported use cases
• Coordinate with video editing, content operations, and product teams to keep channels current and complete
• Support learning programs and accreditations by contributing to content development and reviewing learner submissions to ensure alignment with defined skill levels
• Manage content pipelines using internal systems to track development, publishing, updates, and retirement of learning assets
• Ensure all content adheres to Bentley standards, templates, and instructional best practices
• Continuously improve content quality based on learner feedback, engagement insights, and product evolution
• Foster a culture of “One Bentley” by collaborating across teams in a manner that benefits our accounts and learners

Requirements:

• Bachelor's degree in engineering, Architecture, Construction, or a related technical field, or equivalent industry experience
• 2-4 years of relevant professional experience in engineering, technical consulting, application support, or technical learning/content development roles
• Hands-on experience with any one or more of the following Bentley applications - ProjectWise, MicroStation, OpenRoads Designer, and Bentley Structural Analysis products (STAAD.Pro, RAM, etc.) in a production, consulting, or support environment is preferred
• Ability to clearly explain complex technical concepts to diverse audiences
• Strong written and verbal communication skills in English
• A continuous improvement mindset, proactively identifying gaps and proposing solutions to improve learner outcomes
• Effective time management and organizational skills to manage multiple content streams independently
• Flexibility and adaptability in a fast-changing product and learning environment
• A desire to learn, grow, and deepen both technical and instructional expertise
• Experience using Camtasia or similar video recording and editing tools is a plus
• Previous experience creating technical documentation, training materials, or instructional content is desirable
• Ability to apply instructional design principles (e.g., learning objectives, content sequencing, learner-centric design) to create clear, effective technical and product content is a desired skill
• Experience of working cross-functionally with teams such as product management, services, or engineering teams is a desired skill