Bentley Systems is a leading software company that provides solutions for infrastructure professionals. The Content Engineer I role focuses on creating and managing high-quality learning content for Bentley products, collaborating with various teams to ensure content accuracy and relevance.
Responsibilities:
- Create, record, and maintain technical learning content, including self‑service courses, videos, hands‑on exercises, and structured learning programs aligned with Bentley Learn framework
- Apply product knowledge to translate engineering workflows into clear, practical learning experiences for users at varying proficiency levels
- Manage assigned Bentley Learn Channels, ensuring content accuracy, consistency, and relevance
- Manage the relevant Ask the Expert sections of Bentley Learn platform
- Respond to learner questions by providing clear, technically accurate, and actionable explanations
- Identify recurring questions or themes and translate them into new or improved learning content
- Identify recurring learner questions and feedback and convert them into new or improved learning content
- Collaborate with Product Management, Solution Engineering & Services, and Subject Matter Experts to validate technical accuracy and ensure learning content reflects supported use cases
- Coordinate with video editing, content operations, and product teams to keep channels current and complete
- Support learning programs and accreditations by contributing to content development and reviewing learner submissions to ensure alignment with defined skill levels
- Manage content pipelines using internal systems to track development, publishing, updates, and retirement of learning assets
- Ensure all content adheres to Bentley standards, templates, and instructional best practices
- Continuously improve content quality based on learner feedback, engagement insights, and product evolution
- Foster a culture of “One Bentley” by collaborating across teams in a manner that benefits our accounts and learners
Requirements:
- Bachelor's degree in engineering, Architecture, Construction, or a related technical field, or equivalent industry experience
- 2-4 years of relevant professional experience in engineering, technical consulting, application support, or technical learning/content development roles
- Hands-on experience with any one or more of the following Bentley applications - ProjectWise, MicroStation, OpenRoads Designer, and Bentley Structural Analysis products (STAAD.Pro, RAM, etc.) in a production, consulting, or support environment is preferred
- Ability to clearly explain complex technical concepts to diverse audiences
- Strong written and verbal communication skills in English
- A continuous improvement mindset, proactively identifying gaps and proposing solutions to improve learner outcomes
- Effective time management and organizational skills to manage multiple content streams independently
- Flexibility and adaptability in a fast-changing product and learning environment
- A desire to learn, grow, and deepen both technical and instructional expertise
- Experience using Camtasia or similar video recording and editing tools is a plus
- Previous experience creating technical documentation, training materials, or instructional content is desirable
- Ability to apply instructional design principles (e.g., learning objectives, content sequencing, learner-centric design) to create clear, effective technical and product content is a desired skill
- Experience of working cross-functionally with teams such as product management, services, or engineering teams is a desired skill