Sr. Manager, Technical Account Management

Adobe is a company that empowers everyone to build through innovative platforms and tools. As a Senior Manager of Technical Account Management, you will lead a team dedicated to supporting Adobe's largest strategic accounts in regulated industries, ensuring outstanding customer experiences and driving business outcomes.

Responsibilities:

• You will have direct management responsibility for your team's resources, objectives, morale, and culture
• We believe great leaders attract great talent — so you'll play a key role in hiring, developing, and retaining top performers across every functional role
• Day to day, you will encourage your team in delivering outstanding customer experiences and compelling value propositions
• You'll set quarterly individual goals, provide ongoing performance feedback, and conduct formal performance appraisals that drive growth and accountability
• We expect you to bring deep inspection to the business — truly understanding your customers' challenges and enabling your group to assist customers in overcoming them
• You'll partner with Product, Engineering, and the broader Adobe ecosystem to ensure your customers' needs are heard and prioritized
• You will evaluate key performance indicators to identify trends in organizational health, including customer happiness, operating efficiency, solution adoption, and customer retention
• We count on you to advocate for your team, driving global visibility and collaborating across boundaries on process improvements, customer concerns, and local business objectives
• You'll also engage directly in support of key accounts and critical issue management, own one or more global programs for the Support leadership team, and partner with Customer Success and Sales leadership to align Support efforts to local sales and retention objectives