Director of Resident Services

Make a Meaningful Impact Every Day — Join Our Team as a Director of Resident Services

The Resident Services Director is a relationship‑driven leader who serves as a trusted partner to residents, families, and the community team. This role is central to helping residents live well, remain independent as long as possible, and feel supported as their needs evolve.

If you thrive on problem‑solving, collaboration, and helping older adults navigate life changes with dignity and choice, this role blends leadership, advocacy, and wellness innovation in a meaningful way. 

Position: Resident Services Director

Full Time 

Compensation: 60,000-$65,000 annually

What You’ll Do

• Serve as a primary resource for residents and families regarding health, wellness, and supportive services
• Facilitate collaborative care meetings, working with a multidisciplinary team to support resident outcomes, community flow, and occupancy
• Guide aging‑in‑place discussions, transition evaluations, and care planning with residents and families when health needs change
• Build and maintain strong service provider referral networks both on and off campus
• Collaborate with the Community Life Director and Wellness Nurse to design and deliver innovative wellness programming and health education
• Serve as a connector—translating options into choices that respect independence, preference, and dignity
• Drive a positive community culture rooted in hospitality and trust 

Our Culture: Hospitality & Whole‑Person Wellness

We are deeply committed to a culture of hospitality—treating residents, coworkers, and guests with warmth, respect, professionalism, and care.

We also embrace a whole‑person wellness philosophy, supporting residents across the eight dimensions of wellness: Emotional, Environmental, Health Services, Intellectual, Physical, Social, Spiritual, and Vocational. 

What We’re Looking For:

• Active nursing or social work licensure or graduate of an accredited college or university (preferred, not required)
• 3+ years of leadership or management experience in senior living or healthcare
• Strong communication, observation, and problem‑solving skills
• Comfort working independently while collaborating across teams
• Ability to navigate complex conversations with empathy and professionalism
• Strong ethical judgment and understanding of appropriate boundaries
• Basic computer proficiency (Word, Excel)
• Passion for resident advocacy and relationship‑based care
• Background screening through AHCA - https://info.flclearinghouse.com

Why You’ll Love Working Here:

We don’t just care for our residents — we care for our team. Here’s how we show it:

• Education Assistance & Scholarships to support your growth.
• Extraordinary Reward Points to recognize your hard work.
• Free & Confidential Employee Assistance Program for life’s challenges.
• Employee-Led Committees to ensure your voice is heard.
• DailyPay so you can manage your earnings on your schedule.
• Paid Training, Paid Time Off, and Paid Holidays.
• Comprehensive Benefits Package including Medical, Dental, Vision, Life Insurance, Disability, and 401(k).

#Non-Clinical