Key skills
CommunicationProblem Solving
About this role
UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.
At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling.
UNICEF is a place where careers are built: we offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture, coupled with an attractive compensation and benefits package.
Visit our website to learn more about what we do at UNICEF.
For every child, a voice
In the Bangladesh context, this tagline underscores the unwavering commitment to improving the lives of every child in the nation. It reflects the organization's determination to ensure that every child, regardless of their circumstances, receives the support, opportunities, and care they need to thrive. It conveys a sense of purpose, highlighting the essential role of dedication in addressing the unique challenges faced by children in Bangladesh
How can you make a difference?
The UNICEF Cox’s Bazar field office which is under the UNICEF Bangladesh Country office (BCO) is providing vital humanitarian and emergency response services to the Rohingya emergency. Currently it is estimated that about 1.3 million Rohingya Refugees live in the camps in Cox’s Bazar. UNICEF Cox’s Bazar field office has a staff compliment of over 150 staff members, most of them new to UNICEF, as well as standby partners, consultants and UNVs. In addition to responding to the Rohingya emergency, UNICEF Cox’s Bazar is also implementing regular developmental programmes in the host communities within the 8 Upazzilas of Cox’s Bazar district.
Within this context, the Digital Impact Assistant is expected to undertake procedural and some specialized activities pertaining to UNICEF’s ICT systems. Specialized activities typically pertain to the installation and routine configuration of ICT system components and user orientation. Procedural activities include all other processes that may not require the application of specialized information technology training and knowledge, such as maintaining technical and user documentation and/or serving as focal point for receipt and processing of user requests.
Major duties and responsibilities:
1.Providing first-level support that includes receiving, processing and logging service requests.
2.Managing lifecycle of ICT incidents assigned to him/her in service management tool.
3.Providing support in conferencing with ICT and audiovisual equipment as and when requested.
4.Ensuring new installations, moves, relocations of hardware as per requests submitted in Service Gateway.
5.Maintaining and updating files (electronic and paper) and internal databases.
6.Maintaining ICT inventory, manuals and other documentation. This may require the incumbent to lift, move, mount, or store equipment.
7.Installing/upgrading, configuring (routine, standard) and maintaining systems, tools and equipment.
8.Assisting in the testing and validation of emergency telecommunication equipment for end users.
9.Extracting data from databases to serve the needs and requests of users, diagnosing errors and correcting as necessary.
10.Assisting in the generation of reports.
11.Providing on-the-job orientation for users in the use of ICT systems.
12.Performing any additional assignments as requested by the supervisor.
If you would like to know more about this position, please review the complete Job Description here: TA ToR Template_New_Digital Impact Assistant GS5 TA CXB.pdf
To qualify as an advocate for every child you will have…
Minimum requirements:
- Education: Completion of minimum Secondary Education is required supplemented with formal training in Computer Science, Information Systems, Telecommunications, Engineering. Degree in Computer Science, Electrical and/or Electronic Engineering or in computer related subject is preferable.
ITIL Foundation Certificate or equivalent customer support certification is an asset.
- Work Experience: A minimum of five years of practical work experience in information technology, requiring systematic methods of troubleshooting and problem solving is required.
- Experience in providing assistance to users on IT products and services and use of applications and diagnostic tools is required.
- Practical experience in providing technical and business Customer Support and Services is required.
- Practical experience and working knowledge of various computer platforms and applications is required.
- Good communication skill, both verbal and written.
- Able to work effectively in an international and multi-cultural environment, with sensitivity and respect for diversity.
- Language Requirements: Fluency in English is required. Knowledge of another UN language or local language of the duty station is considered as an asset.
For every Child, you demonstrate...
UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values
The UNICEF competencies required for this post are…
(1) Builds and maintains partnerships (1)
(2) Demonstrates self-awareness and ethical awareness (1)
(3) Drive to achieve results for impact (1)
(4) Innovates and embraces change (1)
(5) Manages ambiguity and complexity (1)
(6) Thinks and acts strategically (1)
(7) Works collaboratively with others (1)
Familiarize yourself with our competency framework and its different levels.
UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious or ethnic background, and persons with disabilities, to apply to become a part of the organization. To create a more inclusive workplace, UNICEF offers paid parental leave, breastfeeding breaks, and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements. Click here to learn more about flexible work arrangements, well-being, and benefits.
According to the UN Convention on the Rights of Persons with Disabilities (UNCRPD), persons with disabilities include those who have long-term physical, mental, intellectual, or sensory impairments which, in interaction with various barriers, may hinder their full and effective participation in society on an equal basis with others. In its Disability Inclusion Policy and Strategy 2022-2030, UNICEF has committed to increase the number of employees with disabilities by 2030. At UNICEF, we provide reasonable accommodation for work-related support requirements of candidates and employees with disabilities. Also, UNICEF has launched a Global Accessibility Helpdesk to strengthen physical and digital accessibility. If you are an applicant with a disability who needs digital accessibility support in completing the online application, please submit your request through the accessibility email button on the UNICEF Careers webpage Accessibility | UNICEF.
UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially.
UNICEF appointments are subject to medical clearance. Issuance of a visa by the host country of the duty station is required for IP positions and will be facilitated by UNICEF. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Should you be selected for a position with UNICEF, you either must be inoculated as required or receive a medical exemption from the relevant department of the UN. Otherwise, the selection will be canceled.
Remarks:
As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.
UNICEF is an equal-opportunity employer, we actively encourage applications from female candidates, gender-diverse individuals and people with disabilities.
UNICEF only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed at http://www.whed.net/
The VA is open to all (internal and external candidates)
Government employees who are considered for employment with UNICEF are normally required to resign from their government positions before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.
UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information. Do not pay to submit your application. If there is a charge, then it is not a genuine UNICEF position.
All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process. An internal candidate performing at the level of the post in the relevant functional area, or an internal/external candidate in the corresponding Talent Group, may be selected, if suitable for the post, without assessment of other candidates.
Internal candidates may be given preference over external candidates. The term "Internal" refers to all staff members with fixed term, continuing or permanent appointments. Internal candidates who are legally permitted to work for UNICEF in Bangladesh, independently of UNICEF appointment, will also be considered.
Applicants must provide complete and accurate information pertaining to their candidate profile and qualifications according to the instructions provided in the Applicant system in order to be considered. The information submitted will be used for administrative purposes, salary/step determination and conditions of employment. No amendment, addition, deletion, revision or modification shall be accepted for applications that have already been submitted for this position.
Additional information about working for UNICEF can be found here.