Network Voice Engineer

Black Box is a trusted global solutions integrator and digital technology partner. They are seeking a highly skilled Cisco Voice Technical Operation Engineer to lead the voice design and implementation for the BMO Branch Conversion project.

Responsibilities:

• Expert in Cisco Voice Products V15
• Works with Global Voice Engineering and Voice Tier 2 staff
• Creates Visio Drawings for the Cisco Voice Infrastructure
• Follows FCB standards for Cisco Voice Systems including, Operations process, backups and DR
• Works documenting all Cisco Voice Infrastructure
• Primary Voice engineer for BMO Voice branch conversion and uses the FCB Voice Branch Site readiness templates, standards and testing models
• Interfaces with all Data Network Team, Voice Operations team and Cisco TAC

Requirements:

• Highly skilled in Cisco Voice platforms including Cube, CUCM, UCCX and Expressway
• Visio and past Cisco Voice design documentation with drawings, IP, Ports, SIP traffic pattern and more
• Experience with LFI, PCI and other compliance for voice systems
• Experience with Data Network DHCP, Voice Vlan's and Voice QOS
• Experience with Branch Cisco Voice technology
• Prior experience working in Financial Services, Commercial Banking or Technology
• Able to multi-task, prioritize, and manage time
• Ability to work well in a Global team and as an individual contributor
• Leader for voice team to engineer existing FCB Voice Branch template design to implementation
• Good Communications skills to turnover Voice Operations team to a Voice Tier 2 team
• Required to work some weekends and on the BMO branch conversion weekend
• Must have good people skills and professional representation for the Voice team
• 3 years' experience on Cisco Voice platform
• Minimum of 3-5 years' experience Cisco voice infrastructure V14 and V15
• Required Cisco voice platform and SIP services experience
• Working in a global company, understanding team collaboration across different geographies, time zones and culture
• Bachelor's degree or equivalent practical experience of 3-5 years or more
• Experience with Jira
• Experience with Akkadian Software