Staff Product Manager, Member Experience

Clover Health is transforming healthcare by building member-first technology to enhance member experiences. They are seeking a Staff Product Manager to lead product strategy and execution for member engagement, focusing on improving member outcomes and driving business value through innovative solutions.

Responsibilities:

• Assume ultimate accountability for your team’s outcomes
• Articulate a clear and compelling vision and strategy for member experience and trust, align leadership and stakeholders to that plan, define and implement rigorous metrics to assess progress, and clearly articulate impact
• Proactively identify and champion strategic initiatives that optimize member trust, activation, and retention while driving business value and operational efficiency
• Make resource and investment decisions to maximize strategic impact
• Serve as the team’s subject matter expert on member engagement: deeply understand member needs, member-provider touchpoints, vendor landscapes, and regulatory constraints that affect product decisions
• Run a highly effective, outcome-driven team
• Autonomously align teams around outcomes, remove or escalate blockers, launch, measure, and iterate until you drive impact
• Communicate plans and progress clearly and know when to double-down vs. pivot
• With engineering counterparts, facilitate technical and architecture conversations related to web/mobile stacks, messaging/SMS gateways, identity & authentication, and API-driven integrations with internal and external systems
• Own instrumentation, experimentation, and measurement
• Partner with analytics to design A/B tests, own funnel metrics, and use data to guide product tradeoffs
• Drive vendor selection, vendor management, and phased migrations off legacy systems when necessary
• Balance contract, technical, and operational tradeoffs
• Build AI-forward member experiences
• Partner with Engineering, Data, and AI teams to design safe, helpful, and measurable AI engagement patterns (e.g., LLM-driven concierge, personalized messaging, intelligent routing)
• Ensure AI features are explainable, auditable, and aligned with member trust goals
• Mentor and influence peers across product and the broader org, sharing best practices and raising product craft

Requirements:

• Minimum of 8 years of product experience and a demonstrated track record of shipping complex, cross-functional programs
• At least 4 years of experience building highly reliable and satisfying multi-channel consumer-facing platforms
• Recent, hands-on familiarity with AI/LLM-driven product experiences and engagement patterns; designing, shipping, or operating AI/ML-backed features that impact user engagement or workflows
• Comfortable owning technical tradeoffs: able to talk about architecture and systems, follow engineering design discussions, and make pragmatic decisions with engineers
• Proficient with SQL and data analysis and have used experimentation (A/B testing) to make product decisions