Customer Service Lead - Part-Time

Burlington Stores, Inc. is seeking a Customer Service Lead to join their team. This part-time role involves leading customer service initiatives, motivating associates, and ensuring a customer-first focus while providing exceptional service.

Responsibilities:

• Model company core values, Our Burlington philosophy, and appropriate back of house standards and execution strategies for the rest of the receiving team
• Drive improvement of friendliness, speed of checkout and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all our customers with a high level of professionalism
• Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions
• Coordinate meal and break periods and monitor schedule adherence

Requirements:

• Strong leadership skills
• Friendly, outgoing demeanor
• Interest in retail
• Ability to thrive in a fast-paced environment
• Ability to work a flexible schedule including early mornings, nights, weekends and holidays as required
• Ability to lift and move boxes weighing 40 lbs. or more
• Ability to stand and walk for extended periods of time