onPhase is seeking an accomplished Project Manager with experience in leading software implementation projects. The role involves managing the end-to-end delivery of client implementation projects, ensuring they are completed on time and with high customer satisfaction.
Responsibilities:
- Lead the planning, execution, and delivery of software implementation projects for enterprise and mid-market clients
- Develop and manage detailed project plans using Teamwork or similar project management tools
- Serve as the primary point of contact for client project teams, providing regular updates, managing timelines, and aligning expectations
- Facilitate project meetings, including kick-offs, status reviews, issue resolution sessions, and go-live planning
- Identify, track, and manage project risks and issues, escalating appropriately to internal leadership or client stakeholders
- Collaborate cross-functionally with Product, Engineering, Sales, Support, and Customer Success to ensure successful implementations
- Ensure all project documentation is complete, accurate, and delivered on time (e.g., timelines, UAT plans, go-live readiness, handoffs)
- Continuously assess and improve implementation practices to drive faster time-to-value and greater client satisfaction
- Escalation management
Requirements:
- 3–5 years of experience managing software implementation projects (SaaS preferred), ideally in Payments, ERP, or AP Automation domains
- Proven ability to manage multiple concurrent projects with competing priorities
- Strong presentation skills and stakeholder communication, both internally and with clients
- Experience managing escalations and resolving issues under pressure
- Proficient with project management tools such as Teamwork, Asana, Smartsheet, or similar
- Exceptional organizational skills and attention to detail
- Comfortable navigating cross-functional environments and internal teams (e.g., Product, Engineering, Sales, CSM, Support)
- PMP certification or equivalent project management training
- Prior experience in a high-growth startup environment
- Background in a more mature, process-driven software organization
- Knowledge of ERP, Accounts Payable workflows, or payments industry