Key skills
Software Implementation Project ManagementPayments DomainERP DomainAccounts Payable AutomationProject Management ToolsPMP CertificationStakeholder CommunicationEscalation ManagementGoSaaSERPLeadershipProject ManagementCommunicationPresentation SkillsCustomer SuccessSales
About this role
onPhase is seeking an accomplished Project Manager with experience in leading software implementation projects. The role involves managing the end-to-end delivery of client implementation projects, ensuring they are completed on time and with high customer satisfaction.
Responsibilities:
- Lead the planning, execution, and delivery of software implementation projects for enterprise and mid-market clients
- Develop and manage detailed project plans using Teamwork or similar project management tools
- Serve as the primary point of contact for client project teams, providing regular updates, managing timelines, and aligning expectations
- Facilitate project meetings, including kick-offs, status reviews, issue resolution sessions, and go-live planning
- Identify, track, and manage project risks and issues, escalating appropriately to internal leadership or client stakeholders
- Collaborate cross-functionally with Product, Engineering, Sales, Support, and Customer Success to ensure successful implementations
- Ensure all project documentation is complete, accurate, and delivered on time (e.g., timelines, UAT plans, go-live readiness, handoffs)
- Continuously assess and improve implementation practices to drive faster time-to-value and greater client satisfaction
- Escalation management
Requirements:
- 3–5 years of experience managing software implementation projects (SaaS preferred), ideally in Payments, ERP, or AP Automation domains
- Proven ability to manage multiple concurrent projects with competing priorities
- Strong presentation skills and stakeholder communication, both internally and with clients
- Experience managing escalations and resolving issues under pressure
- Proficient with project management tools such as Teamwork, Asana, Smartsheet, or similar
- Exceptional organizational skills and attention to detail
- Comfortable navigating cross-functional environments and internal teams (e.g., Product, Engineering, Sales, CSM, Support)
- PMP certification or equivalent project management training
- Prior experience in a high-growth startup environment
- Background in a more mature, process-driven software organization
- Knowledge of ERP, Accounts Payable workflows, or payments industry