Senior Solution Business Analyst – Healthcare AI & Agentic Solutions

NTT DATA is a global innovator of business and technology services, and they are seeking a Senior Solution Business Analyst to join their team. The role involves engaging with healthcare stakeholders to analyze workflows, define requirements for AI solutions, and ensure compliance with healthcare regulations.

Responsibilities:

• Engage with healthcare stakeholders across providers, payers, life sciences, operations, compliance, and IT to understand business needs and pain points
• Analyze current‐state and future‐state workflows across clinical, administrative, operational, and financial domains
• Identify opportunities where AI and agentic systems can improve outcomes, efficiency, and cost effectiveness
• Define business, functional, and non‐functional requirements for AI‐powered and agent‐based solutions
• Partner with AI/ML, data engineering, and solution architecture teams to design: Autonomous or semi‐autonomous AI agents, Multi‐agent workflows, Human‐in‐the‐loop systems
• Translate requirements into: User stories and epics, Process and workflow diagrams, Decision logic and rules, Agent orchestration and interaction models
• Support AI solutions across use cases including, but not limited to: Patient engagement and virtual health assistants, Clinical decision support systems (CDSS), Care management and population health, Claims automation and prior authorization, Revenue cycle management, Clinical documentation and EHR automation
• Ensure solutions align with clinical safety, quality, usability, and regulatory standards
• Collaborate with data teams to define data requirements, sources, and quality metrics, including EHRs, HL7/FHIR, claims, labs, and IoT data
• Ensure compliance with healthcare regulations and standards, including: HIPAA, GDPR (where applicable), HL7 / FHIR standards, Clinical governance and audit requirements
• Contribute to requirements around explainability, auditability, bias mitigation, and AI governance
• Serve as a trusted advisor to clients and internal stakeholders
• Facilitate workshops, requirement sessions, and solution walkthroughs
• Support Agile delivery activities, including: Sprint planning, Backlog grooming, UAT coordination
• Assist with solution documentation, demonstrations, and go‐live support

Requirements:

• 6+ years of experience as a Business Analyst or Solution Analyst within the Healthcare domain
• Strong understanding of healthcare ecosystems, including providers, payers, life sciences, and EHR platforms
• Hands‐on experience supporting AI, ML, NLP, or automation‐driven solutions
• Solid understanding of AI agents and agentic workflows
• Solid understanding of LLM‐based solutions (chatbots, copilots, virtual assistants)
• Solid understanding of Human‐in‐the‐loop AI systems
• Ability to translate business needs into AI agent behaviors, prompts, and workflows
• Familiarity with AI risks, ethics, and governance within healthcare
• Experience with Requirements modeling (BPMN, UML)
• Experience with User stories and acceptance criteria
• Experience with API‐based and data‐driven architectures
• Working knowledge of EHR systems (Epic, Cerner, etc.)
• Working knowledge of HL7 and FHIR standards
• Working knowledge of Cloud‐based AI platforms (Azure, AWS, or GCP preferred)
• Excellent stakeholder management and communication skills
• Ability to explain complex AI concepts to non‐technical and clinical audiences
• Strong analytical, problem‐solving, and critical‐thinking abilities
• Collaborative, flexible, and effective in fast‐paced, innovation‐driven environments
• Experience delivering AI products or agent‐based platforms in healthcare
• Exposure to GenAI, LLM orchestration frameworks, or autonomous agents
• Bachelor's degree in Healthcare, IT, Engineering, or related field (Master's preferred)
• Relevant certifications, such as CBAP or CCBA
• Healthcare IT certifications
• Agile or Scrum Business Analyst certification