Senior ServiceNow Engineer

United States of America

Full Time

2 weeks ago

H1B Sponsor Likely

Key skills

ServiceNow DevelopmentServer-side ScriptingClient-side ScriptingGlide APIBusiness RulesScript IncludesClient ScriptsUI PoliciesScheduled JobsService Catalog ConfigurationCatalog APIsOrder GuidesAccess Control Lists (ACLs)Roles ManagementWorkspacesUI BuilderEmployee Center CustomizationPortal DevelopmentWidget DevelopmentAngular UI ComponentsREST API DevelopmentScripted REST APIsFlow DesignerSubFlowsIntegration HubNotifications ManagementTemplatesMail ScriptsDashboardsPerformance AnalyticsSystem Health MonitoringPlatform UpgradesInstance CloningData ArchivingReplication ProcessesDomain SeparationMulti-tenant ArchitectureIT Service Management (ITSM)IT Operations Management (ITOM)IT Asset Management (ITAM)Single Sign-On (SSO) IntegrationDiscovery Tools IntegrationService Graph ConnectorsServiceNow-to-ServiceNow e-bondingAI-enabled AutomationServiceNow Certified System Administrator (CSA)Analytical SkillsTroubleshootingAIAnalyticsAngularSSOServiceNowLeadershipCollaboration

About this role

Resolve Tech Solutions is seeking a Senior ServiceNow Developer responsible for advanced platform development and enterprise integrations within the ServiceNow environment. This role involves hands-on development expertise, guiding junior developers, and ensuring scalable and secure implementations across enterprise instances.

Responsibilities:

Develop and enhance ServiceNow functionality using server-side and client-side scripting, including Glide API, Business Rules, Script Includes, Client Scripts, UI Policies, and Scheduled Jobs
Design and configure Service Catalogs, Catalog APIs, Order Guides, ACLs, Roles, Workspaces, and UI Builder interfaces
Build and customize Employee Center, portals, widgets, and Angular-based UI components to support business requirements
Create and maintain REST and Scripted REST APIs, Flow Designer solutions, SubFlows, and Integration Hub actions, including custom integrations and automation scripts
Implement and manage notifications, templates, mail scripts, dashboards, reports, and performance analytics
Monitor system health, analyze upgrade and performance logs, and optimize platform reliability and scalability
Serve as a technical liaison between architects and developers, ensuring alignment with design standards and architectural patterns
Conduct code reviews and enforce development best practices to maintain high-quality, maintainable solutions
Manage instance upgrades, cloning activities, data archiving, replication processes, and domain separation configurations
Design and support integrations with external systems, including SSO, discovery tools, Service Graph Connectors, ServiceNow-to-ServiceNow e-bonding, and AI-enabled automation use cases
Other duties as assigned

Requirements:

Bachelor's degree in Computer Science, Information Systems, or equivalent professional experience
5+ years of hands-on ServiceNow development experience supporting enterprise-scale implementations
Advanced expertise in server-side and client-side scripting, API development, and platform configuration
Strong working knowledge of ITSM, ITOM, and ITAM modules
Experience managing platform upgrades, instance cloning, and multi-instance environments
Demonstrated experience with Integration Hub, REST integrations, and external system connectivity
Familiarity with Domain Separation and multi-tenant architecture
ServiceNow Certified System Administrator (CSA) required
Proven ability to mentor developers and provide technical leadership
Strong analytical, troubleshooting, and cross-functional collaboration skills
Alignment with RTS Core Values
Certified Application Developer (CAD)