Regional Product Support Manager (Western U.S.)

Develon is a company headquartered in Suwanee, Georgia, known for its dedication to service and reliable products in the infrastructure solutions sector. They are seeking an experienced Regional Product Support Manager to supervise a team of District Product Support Managers and drive profitable revenue growth in the company's parts and service business across North America.

Responsibilities:

• Supervise and manage an assigned group of District Product Support Managers
• Responsible for the profitable revenue growth of the company’s parts and service business with the Develon network of dealers in North America
• Responsible for technical assistance for assigned dealer regions
• Manage a team of District Product Support Managers
• Conduct performance evaluations, interviews, hiring, training, and development for the DPSM team
• Mentor and provide front-line support for the team
• Guide parts and service growth for dealers in assigned regions
• Track incremental parts and service growth
• Administer and control budget
• Manage commercial policy budget
• Minimize the risk associated with dealer and customer issues
• Additional projects and responsibilities as assigned to best support team and company initiatives

Requirements:

• Bachelor's degree strongly preferred
• 5-10 years of experience
• Travel Required: 75% or more
• Electrical, Hydraulics, Diesel Engines, Emissions, Troubleshooting & Diagnostics
• Technical background
• Interpersonal skills
• Goal-oriented
• Must have assertive negotiation skills with a demonstrated ability to persuade