Senior Site Reliability Engineer (Resilience) - Platform Resilience

Elastic, the Search AI Company, is seeking a Senior Site Reliability Engineer to join their Platform Engineering department. The role involves designing, building, and scaling a multi-cloud platform, ensuring the reliability of Elastic's global infrastructure while fostering an inclusive and collaborative work environment.

Responsibilities:

• Taking an engineering approach in leading technical initiatives for automating system engineering efforts to guarantee the reliability of the global Elastic infrastructure
• Growing our global Platform infrastructure to meet the increasing scaling demands by developing and maintaining software, tooling and automations
• Using an inclusive approach at championing an environment focused on collaboration, operational excellence, and uplifting others
• Responding to and preventing repeated customer impact in response to major incidents and prioritised problem management

Requirements:

• Success and lessons of experiences from striving for 'progress not perfection' in the name of Platform reliability
• A customer-first approach in solving operational problems with an SRE perspective
• A background in software engineering to collaborate with engineers to expertly identify, implement and deliver solutions
• Experience in public cloud and managed Kubernetes services
• Passion for developing solutions that involve inclusive communication methods to grow and strengthen partner and team relationships
• Examples of working in distributed teams or working remotely
• Take ownership of protecting the confidentiality, integrity, and availability of organizational data and systems by following applicable privacy and security policies, standards, and procedures
• Ensure that all individual contributions follow Elastic's Secure Software Development Framework (SSDF)
• Proactively participate in mandatory role-based training to ensure personal technical execution consistently aligns with the highest standards of data protection, data privacy, and system resilience
• You have operated a SaaS product in a public cloud ideally built using Infrastructure-as-Code tooling such as Crossplane or Terraform
• You have built or operated a Kubernetes-at-scale infrastructure, ideally across multiple cloud providers, and the vital automation to support it
• You have written non-trivial programs in Golang or other programming languages
• You have worked with containerized services (such as Docker)
• You have proven experience in leading and improving alerting and major incident management standard processes metrics systems (e.g. Elastic Stack, Graphite, Prometheus, Influx) to diagnose issues and quantify impacts to present to others at varying levels of the organization
• You have experience in system administration with professional skills in Linux on distributed systems at scale
• You have diagnosed or designed, implemented and created solutions with the Elastic Stack
• You are experienced in thriving in a self-organizing and sharing in a globally distributed team environment
• You strengthen team members in bringing out the best of each other by uplifting others with coaching and mentoring