BMC Helix AIOps

My direct client is currently implementing the BMC Helix AIOps suite in a greenfield parallel deployment alongside their existing monitoring platform (ScienceLogic Ionix).

The immediate goal is to achieve 1:1 functional parity (event ingestion, alerting, monitoring) and then move into advanced capabilities like service modeling, event correlation, and AI/ML-driven operations. The client is dissatisfied with current vendor support (BMC PS) due to delays and suboptimal architectural decisions and is looking for a hands-on SME ( player-coach ) who can work closely with their internal engineer in real-time (US hours) to accelerate delivery.

The environment is enterprise-scale and complex: 4 global data centers, Citrix-based virtualized setup, heavy Windows/SQL/Exchange footprint, and multiple integrations required across monitoring and security tools. This role is not advisory-only the candidate must be hands-on with configuration, integrations, and optimization while guiding architecture and best practices.

Key Skills & Experience Required

Primary (Must-Have):

• Strong hands-on experience with:
• BMC Helix AIOps
• BMC Helix Operations Management
• BMC Helix ITSM
• (Nice: BMC True Sight)
• Experience in greenfield or parallel deployment
• Event ingestion, normalization, correlation, and noise reduction
• CMDB integration and service modeling/topology

Integration / Environment Keywords (Important for Search)

Priority is for the candidates with integration experience across:

• Monitoring & Infra Tools:
• Microsoft System Center Operations Manager (SCOM)
• Microsoft System Center Configuration Manager (SCCM)
• Rapid7
• CrowdStrike
• Infrastructure:
• Citrix / Virtualized environments
• Windows Server, SQL Server, Exchange
• Cisco networking, Dell infrastructure
• Concepts:
• Event correlation / deduplication
• Alert noise reduction
• CMDB / Discovery integration
• REST APIs / tool integrations