Bilingual Patient Accounts Specialist

Description

Come work with the best women's imaging company in the city! Women's Imaging Specialists is committed to women's breast health, come be on the journey with us to provide quality, patient-centered, focused care imaging to our patients! Excellent benefits, great, unified teams to be working with and you are going to love our mission and drive for patient quality! 

Our passion runs PINK! 

RESPONSIBILITIES

• Take patient calls and provide accurate, satisfactory answers to their queries and concerns 
• Collaborate with other departments to resolve customer complaints while providing the highest level of customer service 
• Identify calls that needs to be escalated to the Patient Accounts Manager
• Process a high-volume call load, both inbound and outbound, in a timely manner
• Answer telephone promptly and politely  
• Identify patient’s needs, clarify information, research the issue, and provide reasonable solutions 
• Maintain a detailed call log
• Process patient payments; set up payment arrangements when necessary
• Provide ledger to patients when requested
• Meet and exceed personal and department objectives and metrics
• Provide full cycle administrative support to Patient Accounts Manager 

Requirements

MINIMUM REQUIREMENTS

 High school diploma

• Exceptional verbal communication skills
• Exceptional personal communication skills and ability to explain some medical information
• Ability to master the software used for scheduling
• Proficient data entry skills