We are looking for a talented IT Support Associate - Level III to join our team specializing in Systems/Information Technology for our Cummins Inc. facility in Rocky Mount, NC.
In this role, you will make an impact in the following ways:
- Ensure System Reliability – By providing operational support and monitoring IT resources, you’ll maintain high availability and accuracy for end users, minimizing downtime and disruptions.
- Drive Efficiency – Your ability to troubleshoot and resolve hardware/software issues quickly will streamline workflows and reduce delays across the organization.
- Empower Others Through Coaching – By mentoring and training less experienced IT Support Associates, you’ll build team capability and foster a culture of continuous learning.
- Enhance Collaboration – Working closely with peers and other departments ensures smooth communication and alignment on IT priorities, improving overall service delivery.
- Improve Processes – Creating and maintaining clear documentation and standards will help establish consistency, reduce errors, and support scalability for future growth.
- Strengthen Problem-Solving Culture – Encouraging root cause analysis for recurring issues will lead to long-term solutions, reducing repetitive incidents, and improving system stability.
- Deliver Exceptional End-User Support – Using the Incident Management system effectively ensures timely resolution of requests and transparent tracking of actions, boosting user satisfaction.
- Adapt and Contribute Beyond Core Duties – Assisting with additional IT responsibilities demonstrates flexibility and commitment, making you a trusted resource for critical initiatives.
Education:
High school diploma, certificate of completion of secondary education, or equivalent experience (to the extent such experience meets applicable regulations) required. Associate Degree, relevant industry training, certification or equivalent experience preferred. This position may require licensing for compliance with export controls or sanctions regulations.
Experience:
Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.
Assist project managers and application owners in understanding and documenting application functionality and process flows. Serves as a support resource on projects and work assignments. Supports the management of small portions of well defined projects. The ideal candidate will be curious, detail‑oriented, and capable of breaking down application functionality to support application owners/project managers in solution mapping, issue analysis, and requirement understanding. Technical Skills:Good understanding of at least one programming language.Knowledge of database concepts and query languages (SQL)Exposure to or basic understanding of Agile frameworks and related tools is a plus.
Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.