Technical Support Analyst

A Specialty Path to Good Health
Upperline Health is the nation’s largest provider dedicated to lower extremity, wound and vascular care. Founded in 2017 with the ambitious goal of changing specialty care, Upperline Health delivers a more efficient path for patients to receive consistent and effective treatment for chronic illnesses.

Triage is temporary.
Treatment is transformative.

Upperline Health providers coordinate patients’ care among a team of specialists – physicians, advanced practice providers, care navigators, pharmacists, dieticians, and social workers for integrated treatment that addresses patients’ immediate and long-term health needs.

We put patients at the center of value-based care.

About the Technical Support Analyst
Upperline Health is looking for a Technology Support Analyst to provide effective, primary technical support for our customers, both internal and external. This individual provides the initial assessment, triage, research, and resolution of basic incidents and requests regarding application software products and/or infrastructure components. The Technology Support Analyst is responsible for collecting information through user conversations, accessing company support systems, and additional support staff if needed. This individual will support, enhance, educate, and develop technology solutions for the business.

What You’ll Do:

• Offer hardware & software support for team members remotely.
• Assist with the planning and implementation of software solutions
• Act as first line of support for technology inquiries submitted by team members
• Troubleshoot, repair, prepare, and redeploy workstations to team members of all positions in the company (entry to executive level)
• Provide clear concise communication to support team members through many communication channels
• Uphold asset management standards
• Participate in an On-Call rotation for after business hours support
• Key technical contributor for project-based work as assigned
• Perform technology testing of new solutions/products and enhancements to current solutions/products
• Participate in creating and maintaining knowledge base documentation
• Partner with vendors to provide solutions and support of the business

Required Skills and Competencies:

• Understanding and/or experience with workflow automation solutions
• Desktop/workstation experience in troubleshooting hardware
• Demonstrating problem solving and critical thinking.
• Proficient in managing Office 365 Admin Center, configuring and supporting Microsoft Teams for collaboration and communication, overseeing Outlook for enterprise email solutions, and maintaining SharePoint sites for document management and team productivity. Skilled in user provisioning, policy enforcement, troubleshooting, and driving adoption of Microsoft cloud services to enhance organizational efficiency and security.
• Best in class customer service skills
• Outstanding communication skills both written and verbal
• Experience maintaining and developing strong relationships with external vendors & contractors
• Self-starter and ability to work in a fast-paced environment on multiple tasks simultaneously

 

Benefits
Comprehensive benefit options include medical, dental and vision, 401K (matching), PTO and parental leave.

Compensation
Compensation is commensurate to compensation for similar positions in the region and based on prior training and experience.