Software Engineer II

Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries. The role involves developing, testing, and maintaining software features within an AI-enabled engineering workflow, collaborating with peers and leadership to deliver high-quality implementations.

Responsibilities:

• Develops Software Applications
• Gathers feature requirements and participates in technical discussions to understand scope and design intent
• Implements features and modules in one or more programming languages and frameworks, preferably Elixir/Phoenix and/or Python/Flask, following design specifications and internal development standards
• Leverages AI tools to accelerate implementation, improve testing coverage, and streamline debugging workflows
• Develops and refactors code for performance, clarity, and testability across assigned feature areas
• Produces supporting documentation and design artifacts for owned features
• Contributes to database schema design (PostgreSQL) and API development for core Hyperlift Stars Platform
• Implements And Delivers Software Applications
• Owns features end-to-end from implementation through testing, deployment, and post-release support
• Writes thorough unit, integration, and system-level tests to validate feature behavior and edge cases
• Debugs effectively using modern observability tools and AI-assisted troubleshooting techniques
• Prepares features for production release, including supporting deployment plans and rollback strategies
• Participates in peer code reviews, contributing to team-wide engineering quality and knowledge sharing
• Collaborates closely with peers to ensure alignment on technical approach and delivery timelines
• Supports Software Applications
• Troubleshoots and resolves issues surfaced through observability systems, user reports, or automated monitoring
• Contributes to installation, deployment, and developer documentation
• Diagnoses and resolves issues in backend services and microservices architectures
• Participates in the full software lifecycle from ideation to long-term maintenance and support
• Works within an Agile development process focused on iterative value delivery to internal and external users

Requirements:

• Bachelor's degree in Computer Science or a related technical field (or equivalent experience)
• Professional experience in backend software development
• Demonstrated ability to deliver features with quality and reliability under guidance from senior engineers
• Enthusiasm for learning, self-improvement, and staying current with emerging tools and technologies
• A drive toward delivery of quality products and a commitment
• Proficiency in one or more programming languages and frameworks, preferably Elixir/Phoenix and/or Python/Flask
• Working knowledge of relational databases, particularly PostgreSQL
• Experience with or enthusiasm for AI-assisted development tools and workflows
• Experience building and consuming REST APIs
• Familiarity with data modeling concepts and backend systems design
• Familiarity with cloud infrastructure (Azure, AWS) and containerized applications
• Ability to debug and troubleshoot backend performance issues using modern observability tools
• Exposure to CI/CD pipelines and infrastructure-as-code concepts (e.g., Terraform, Kubernetes)
• Ability to work collaboratively in high-performing engineering teams
• Strong written and verbal communication skills