Tech Support Engineer

Object Oriented Search is a stable and rapidly growing National Financial services company currently hiring for a Remote Tech Support Engineer. The role involves delivering high-quality support to corporate users, maintaining professionalism while assisting with mortgage-related technical issues, and collaborating with developers to provide effective solutions.

Responsibilities:

• Deliver high‑quality, urgent support to corporate users and partner offices through ticket handling, phone assistance, and remote troubleshooting
• Maintain professionalism, a positive demeanor, and exceptional service while balancing user needs with compliance and software best practices
• Provide prompt, courteous assistance for all requests tied to mortgage origination activities
• Support LOS and related ancillary systems
• Collaborate with fellow developers and Encompass administrators to deliver the strongest solutions for company initiatives and technical challenges

Requirements:

• At least three years of experience in the mortgage industry providing direct user or client support
• At least three years of hands‑on experience supporting and working with Encompass
• Strong commitment to diagnosing, researching, and resolving complex issues with urgency
• Positive, team‑oriented mindset with a focus on delivering exceptional customer service
• Excellent interpersonal skills that ensure a professional and smooth end‑user experience
• Highly detail‑oriented with strong organization, documentation, and communication abilities
• Understanding of mortgage processing workflows and compliance requirements