Key skills
Product ManagementCommunicationCollaborationCustomer SuccessSales
About this role
Kentik is the network intelligence platform for modern infrastructure teams, and they are seeking a Solutions Engineer to support their growing sales team. The role involves managing the technical aspects of the sales process, assisting marketing, and collaborating with Customer Success to maintain high customer success rates.
Responsibilities:
- Manage all technical aspects of the sales process including product demonstration, proof of concept, customer on-boarding, and feature requests
- Respond to RFIs, RFPs, and RFQs
- Assist marketing in identifying opportunities to expand product marketing collateral to help close sales opportunities
- Champion of listening to customer requirements to channel product feedback and feature requests to the product management organization
- In collaboration with Customer Success, post-sales engineering check-ins with customers to maintain high customer success rates, share new features and product roadmap, and help customers integrate with their own in-house tools and systems
- Work in tandem with account team to meet or exceed monthly, quarterly, and annual booking objectives
- Attend trade shows, conferences, and meetups
- Requires frequent travel (30%+), often on short notice, including regular onsite meetings with current and prospective customers, with fluctuations by territory and quarter
Requirements:
- 5+ years experience in a high tech sales/solutions engineering or systems/network engineering role
- Must be located on the U.S. West Coast
- Ability to conduct technical conversations with prospects ranging from staff-level engineers and architects to senior executives
- Strong verbal and written communication skills
- Experience managing Cisco/Juniper routers and your own Linux servers
- Strong understanding of network and application protocols (e.g. DNS, BGP, Netflow, TCP/IP, HTTP, SNMP) and their use for infrastructure design and operations
- Programming proficiency in a scripting language
- Understanding of DDoS attacks and basic mitigation methods