Internal SAP Technical Project Manager – Cloud Operations & Governance

Johnson Technology Systems, Inc. (JTSi) is a federal government consulting firm providing technical services to the Federal Government. The Internal SAP Technical Project Manager will oversee daily operational workflows, manage internal reporting and SLA tracking, and ensure operational excellence within the managed services cloud practice.

Responsibilities:

• Operational Oversight: Coordinate internal SAP Basis, cloud infrastructure, and network engineering teams to ensure daily operational tasks (system refreshes, backups, patching schedules) are executed efficiently and on time
• Incident Orchestration: Act as the central operational leader during high-severity internal outages or platform-wide issues. Facilitate internal technical "war rooms," unblock engineering teams, and ensure rapid issue resolution
• Problem Management: Oversee the post-incident lifecycle. Drive internal Root Cause Analysis (RCA) investigations and ensure preventative measures are implemented to stop recurring issues
• Audit Coordination: Serve as the primary operational point of contact for internal and external audits (e.g., SOC 1/SOC 2, ISO 27001, SAP Outsourcing Operations Partner certifications)
• Evidence & Remediation: Manage the collection of audit evidence from technical teams and track the remediation of any operational vulnerabilities or compliance gaps
• Change Management Governance: Oversee the internal Change Advisory Board (CAB) to review, schedule, and approve landscape-wide changes, ensuring they pose no unmitigated risks to the managed service environment
• Operational Reporting: Develop and maintain internal operational dashboards. Track aggregate Service Level Agreements (SLAs), ticket resolution times, and team capacity constraints across the practice
• Leadership Updates: Prepare and present weekly and monthly operational health reports for the Cloud Practice leadership team, highlighting trends, risks, and resource bottlenecks
• Process Optimization: Continuously evaluate daily operations to identify inefficiencies. Champion IT Service Management (ITSM) best practices to streamline ticketing, alerting, and internal communication workflows

Requirements:

• Education: Bachelor's degree in information technology, Business Operations, or a related field
• Experience: 5+ years of experience in IT Operations, Technical Project Management, or Service Delivery Management within a Cloud, Hosting, or Managed Services environment
• Process & ITSM Expertise: Deep understanding of ITIL frameworks (Incident, Problem, Change, and Release Management). Extensive experience using ITSM tools like ServiceNow or Jira Service Management
• Audit & Reporting: Proven track record of supporting IT audits, generating operational KPIs, and driving compliance within a highly regulated cloud environment
• SAP & Cloud Acumen: While hands-on technical configuration is not required, you must possess a strong foundational understanding of SAP architecture, Basis operations, and Hyperscaler infrastructure (AWS, Azure, or GCP) to effectively orchestrate technical teams
• Leadership Skills: Assertive, highly organized, and calm under pressure. Ability to manage cross-functional priorities and hold technical teams accountable without having direct HR reporting authority
• ITIL v4, PMP, or compliance-related certifications are highly preferred