Field Service Engineer (Durham, NC) - Remote

Danaher Corporation, through its operating company Cytiva, is dedicated to innovating solutions that transform human health. The Field Service Engineer is responsible for the service, repair, and installation of products or IT solutions at customer sites, ensuring high customer satisfaction through effective communication and service excellence.

Responsibilities:

• The Field Service Engineer will be responsible for meeting the daily service repair needs of the customer’s equipment by driving customer satisfaction through Service Excellence: Basic troubleshooting, installation, preventive maintenance and repair needs on designated equipment, as well as ordering and maintaining spare parts inventory
• The Field Service Engineer will maintain regular communication with customers to ensure resolution and accurate follow-up; utilizing documented processes and root cause analysis to resolve customer service issues and drive customer satisfaction
• The Field Service Engineer will be expected to drive service business growth in the form of sales actions for service agreements, parts, upgrades, consumables, and equipment leads

Requirements:

• Bachelor's degree in Biomedical, Mechanical or Electrical Engineering, OR relevant degree in Biology, Chemistry, or other STEM field
• Equivalent military training OR Associate's degree with 2+ years work experience
• Ability to travel – list specifics 35% travel, overnight, within territory or locations
• Must have a valid driver's license with an acceptable driving record
• Ability to lift, move or carry equipment up to 50lb
• Experience diagnosing, troubleshooting and repairing mechanical, electromechanical, and/or electronic equipment