CX AI Solution Engineer - Academy

NiCE is a global company known for its innovative AI and cloud solutions, seeking recent graduates for the CX AI Solution Engineer - Academy role. This entry-level position offers hands-on experience in AI technologies and customer experience solutions, preparing candidates for a full-time Solution Engineer role after program completion.

Responsibilities:

• Support the design, demonstration, and delivery of NiCE’s AI-driven customer experience solutions
• Gather and translate customer requirements into creative solution concepts
• Learn to design AI and CCaaS workflows using low-code/no-code tools and scripting environments
• Participate in proof-of-value (PoV) projects, request for proposals (RFPs), and pilot implementations with guidance
• Deliver engaging presentations that tell a compelling technical story to different audiences
• Explore conversational AI, IVR, and virtual agent technologies while contributing to real projects

Requirements:

• Passionate about AI, technology, and helping business create exceptional customer experiences
• Eager to launch their careers at the intersection of innovation and impact
• Exposure to cutting-edge AI technologies, machine learning and contact center (CCaaS) solutions
• Ability to connect technical capabilities to meaningful business outcomes
• Support the design, demonstration, and delivery of NiCE's AI-driven customer experience solutions
• Gather and translate customer requirements into creative solution concepts
• Learn to design AI and CCaaS workflows using low-code/no-code tools and scripting environments
• Participate in proof-of-value (PoV) projects, request for proposals (RFPs), and pilot implementations with guidance
• Deliver engaging presentations that tell a compelling technical story to different audiences
• Explore conversational AI, IVR, and virtual agent technologies while contributing to real projects
• Ability to translate business challenges into innovative AI solutions
• Knowledge of best practices for responsible AI deployment and data-driven storytelling
• Understanding of the full pre-sales lifecycle – from discovery to demonstration to deployment
• Collaboration, communication, and presentation skills in a dynamic, customer-facing environment
• Curious minds with a passion for technology, innovation, and continuous learning
• A collaborative spirit – eager to work across teams and learn from experienced mentors
• Strong communicators who can explain complex ideas clearly and adapt messages for different audiences
• Analytical thinkers with exposure to tools like Python, SQL or Excel through coursework or projects
• Ethical and forward-thinking individuals who care about deploying AI responsibly
• Bachelor's degree in Computer Science, Data Science, Engineering, Finance, Business Administration or related field
• Internship or academic project experience in AI, data science, or contact center technologies
• A strong desire to grow into a technical pre-sales or solution engineering career path