Key skills
Samsung RAN technologiesNokia RAN technologiesRemote network equipment troubleshootingNetwork KPI analysisWireless RAN operationsRF/Antenna system fundamentalsCustomer service orientationProactive work styleCommunication
About this role
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. They are in search of a highly motivated COE Engineer - III to engineer detailed network builds and provide remote support for Telecommunication Field Engineers and Vendors. The role involves troubleshooting, network health checks, and ensuring network service KPI assurance.
Responsibilities:
- Engineer detailed, often complex, network builds for new and existing technologies and assist with ordering equipment/cables/hardware via the appropriate systems
- The FAST (Field Assurance Support Team) Engineer will function within a centralized team responsible for select tasks to improve efficiencies and provide support within the Network Field Assurance organization. Desired candidates will possess a demonstrated knowledge of wireless RAN Operations/Performance/Hardware, RF/Antenna system fundamentals, and experience in remote system troubleshooting and support
- As a member of the FAST, your primary role will involve tasks including, but not limited to, the following:
- Remote support of Telecommunication Field Engineers and Vendors to assist in the integration of new network equipment
- Remote support of Telecommunication Field Engineers and Vendors to troubleshoot and resolve existing network equipment issues
- Pre/Post Work RAN health checks and network service KPI assurance
- Engagement of peer organizations to assist in on-site issue resolution
- Primary business-hours contact for on-site remote access assistance
Requirements:
- 5-7 years of experience
- Technical degree or relevant experience is required; Bachelor degree is preferred
- Demonstrated knowledge of the following RAN technologies: Samsung and/or Nokia
- Experience in remote network equipment triage and troubleshooting
- Experience in network KPI analysis
- High technical aptitude for assimilating technical concepts and new technology
- A proactive work style with the ability to set priorities, work with minimum supervision and with a diverse group of professionals
- Commitment to professionalism, follow-through and attention to detail
- Excellent communication skills, especially the ability to listen and comprehend effectively
- Strong work ethic and customer service orientation with high integrity
- Bachelor degree