Senior IT Systems Engineer (L2 - MSP)

Offshore Launch is a staffing agency that specializes in helping small business owners scale their operations with the top 1% of global remote talent. The role involves serving as a trusted technical resource for escalated support, infrastructure projects, and client onboarding, while collaborating with the team to ensure client success.

Responsibilities:

• Serve as a trusted technical resource for escalated support, infrastructure projects, and client onboarding
• Deploy and manage Windows Server environments, including Active Directory, DNS, DHCP, and GPOs
• Configure and support SonicWall firewalls, including VPNs and NAT policies
• Execute disaster recovery procedures using tools like ShadowProtect, Datto, or Veeam
• Administer and troubleshoot cloud platforms, including Microsoft 365, Entra ID, and Google Workspace
• Communicate proactively with clients—troubleshoot issues, set expectations, and build trust
• Ask for help when needed—collaborate with the team to avoid spinning cycles or wasting billable time
• Use RMM tools (e.g., N-Able) to monitor and address infrastructure alerts
• Create and update client documentation (e.g., IT Glue, Autotask)
• Automate repetitive tasks using basic PowerShell or batch scripting
• Prioritize client outcomes—deliver the right result, not just the right answer

Requirements:

• Minimum of 5 years of experience in an IT consulting or MSP environment (non-negotiable)
• Excellent written and verbal English communication skills—clear, professional, and client-facing
• Proven ability to deploy and manage Windows Server environments, including Active Directory, DNS, DHCP, and GPOs
• Hands-on experience with SonicWall firewall configuration, including site-to-site VPNs and NAT policies
• Practical experience executing disaster recovery using tools like ShadowProtect, Datto, or Veeam
• Strong working knowledge of Microsoft 365, Entra ID (Azure AD), and Google Workspace
• Familiarity with virtualization platforms such as Hyper-V and VMware
• Basic experience with PowerShell and/or batch scripting for automation
• Experience using RMM and PSA tools (e.g., N-Able, Autotask, IT Glue)
• Willing to work PST hours
• Exceptional client service and communication skills—you can explain technical issues clearly to non-technical users and create calm in stressful situations
• Demonstrated ability to ask for help when appropriate and collaborate to solve problems efficiently
• Strong attention to detail, reliability, and ownership of outcomes—not just tasks