Associate Solution Engineer

NiCE is a global company known for its innovative software products that enhance customer experiences and ensure public safety. The Associate Solution Engineer role is designed for recent graduates to develop skills in AI technologies and customer experience solutions, participating in hands-on learning and real projects to prepare for a future career in solution engineering.

Responsibilities:

• Support the design, demonstration, and delivery of NiCE’s AI-driven customer experience solutions
• Gather and translate customer requirements into creative solution concepts
• Learn to design AI and CCaaS workflows using low-code/no-code tools and scripting environments
• Participate in proof-of-value (PoV) projects, request for proposals (RFPs), and pilot implementations with guidance
• Deliver engaging presentations that tell a compelling technical story to different audiences
• Explore conversational AI, IVR, and virtual agent technologies while contributing to real projects

Requirements:

• Bachelor's degree in Computer Science, Data Science, Engineering, Finance, Business Administration or related field
• Curious minds with a passion for technology, innovation, and continuous learning
• A collaborative spirit – eager to work across teams and learn from experienced mentors
• Strong communicators who can explain complex ideas clearly and adapt messages for different audiences
• Analytical thinkers with exposure to tools like Python, SQL or Excel through coursework or projects
• Ethical and forward-thinking individuals who care about deploying AI responsibly
• Internship or academic project experience in AI, data science, or contact center technologies
• A strong desire to grow into a technical pre-sales or solution engineering career path