VoIP Activations Engineer (Remote - Mountain or Pacific Time Zone)

Fidium Fiber is a next-generation fiber internet and network services provider aiming to be America’s favorite in the industry. They are seeking a detail-oriented and technically proficient VoIP Activations Engineer responsible for provisioning, configuring, and activating VoIP services for customers, ensuring seamless onboarding and optimal service delivery.

Responsibilities:

• Provision and activate VoIP services including SIP trunks, hosted PBX systems, and IP phones
• Coordinate with sales, support, and engineering teams to ensure timely and accurate service delivery
• Troubleshoot activation issues and escalate complex problems to Tier 2/3 support as needed
• Maintain accurate documentation of configurations, activations, and customer setups
• Monitor and verify service quality post-activation to ensure customer satisfaction
• Assist in developing and refining activation processes and automation tools
• Stay current with VoIP technologies, protocols (SIP, RTP), and industry best practices

Requirements:

• 2+ years of experience in VoIP engineering, network provisioning, or telecom operations
• Strong understanding of SIP, RTP, and other VoIP protocols
• Experience with VoIP platforms such as Cisco, Adtran, Meta or BroadSoft
• Familiarity with network troubleshooting tools (Wireshark, ping, traceroute)
• Excellent communication and organizational skills
• Ability to work independently and manage multiple activations simultaneously
• Certifications such as CCNA, CompTIA Network+, or SIP School Certified Professional are a plus
• Experience with cloud-based VoIP services and APIs
• Knowledge of number porting processes and telecom regulations
• Scripting or automation experience (e.g., Python, Bash) is a bonus