Guest Service Representative- Hotel- Full Time (Harrah's Ak-Chin Casino)

JOB SUMMARY

A Guest Service Representative plays a key role in creating an impression when our guests arrive, depart, and call for assistance, therefore an outgoing energetic, genuine and customer-oriented personality is vital for this position.

 

HOW YOU WILL CREATE THE EXTRAORDINARY

• Checks guest in and out of hotel following established procedures

• Acts as hotel cashier following established procedures including accurate record keeping, posting of charges, billing disputes and cash payment handling.

• Accurately informs guests of shows, facilities, services and room amenities available at Harrah's.

• Assist guests by attempting to honor special requests for specific accommodation and presents options when those requests cannot be met.

• Follow up with each guest as needed.

• Assist guests with information about local area attractions

• Answers phone professionally and energetically and assist guests with questions/ concerns.

• Proactively checks reservations for accuracy to ensure seamless service.

• Maintain energy level and remain attentive while standing on feet during throughout 8–10-hour shift.

• Must be able to lift 50 pounds.

• Must be able to stand up to 10 hours per day.

• Maintains a clean and spotless work area.

• Outgoing personality.

• Aids guests with luggage, in the absence of a Bell Person, to reduce wait time for guests.

• High School Diploma or GED required

• Must have customer service experience. 

• Computer experience and proficiency in common computer applications and Internet Use is required.

• Must be able to speak, read, write and understand English.

• Must possess the ability to add, subtract, multiply and divide. 

• Must present a polished, impeccable appearance and a professional demeanor. 

• Must perform duties with a sense of urgency. 

• Must be able to work flexible hours and be open to corrective feedback and direction.

• Must be personable and energetic.

• Ability to handle large/heavy items up to 50 pounds.

• Must be able to sit, stand, bend, squat, walk and run.

• Must be able to stand up to 10 hours per day.

• Must be able to work with and tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and areas with secondhand smoke 

• Must be able to work at a fast pace, efficiently. 

• Must be able to respond to visual, olfactory and aural cues. 

• Must be able to operate in mentally and physically stressful situations

• Must be able to work a flexible schedule including weekends, evenings and holidays