Principal UX Design Strategist - AI / UX

PTC is a leading company transforming the physical and digital worlds through innovative software solutions. The Principal UX Design Strategist will define and drive AI user experience maturity across PTC segments and products, collaborating with cross-functional teams to create reusable AI interaction models and improve user experiences.

Responsibilities:

• AI UX Strategy: Shape the way that PTC’s products evolve as they add AI capabilities by defining a cross-product vision, principles, and strategy for AI UX
• Cross‑Product Patterns & Guidelines: Perform user research, comparative and competitive analysis and translate findings and insights into documentation of reusable AI UX patterns for internal teams
• Participate in design critiques, reviews, and working sessions with product, UX and engineering teams to gather feedback and align on shared goals
• Design Direction & Enablement: Provide actionable direction, critique, and hands‑on guidance to designers implementing the patterns; review work for consistency and usability; unblock teams with artifacts, examples, and reference implementations
• Team Culture: Engage in team rituals, mentorship opportunities, and design-related events. Contribute to a positive, inclusive, and collaborative team culture

Requirements:

• Bachelor's degree in HCI/UX, Human Factors, Interaction Design, or related field—or equivalent practical experience
• 8+ years in UX/Product Design with 3+ years leading cross‑product or design‑system‑level initiatives
• Portfolio demonstrating your UX work and the impact you've made
• Ability to perform in-depth comparative & competitive analysis to identify best‑in‑class AI UX pattern, learn from them, and reflect those insights more broadly within the PTC product development community
• User research skillset (planning, partnering, synthesizing) to validate AI interactions and inform pattern decisions
• Strong written & visual communication—able to codify patterns/guidelines clearly, with examples that teams can apply
• Requirements gathering & writing for when you need to inform and influence partner teams and execution of detailed design work (e.g. PTC's design systems team and others)
• Design direction & coaching—provide clear guidance to designers contributing to cross‑product AI UX work
• Curiosity: you're a student of the software space and keep pace with broader application design trends as well as emerging technical capabilities that can unlock better design outcomes for our users (e.g. AI platform capabilities, etc)
• Expertise designing rich interactive applications for web and/or desktop; proficiency with modern design systems
• Self‑starter with strong organizational skills; excels at orchestrating cross‑team work and driving decisions
• Led cross‑product UX initiatives or standards programs (e.g., pattern libraries, guidelines, governance) in a large software product organization
• Translated research and competitive insights into reusable patterns and authored high‑quality documentation/playbooks
• Directed designers at varying levels; partnered effectively with Product, Engineering, and Data/AI teams to land complex work
• Drove measurable UX improvements (consistency, task success, adoption, satisfaction) via pattern adoption
• Experience in enterprise SaaS and complex information‑rich workflows
• Experience contributing to a shared design system or UX guild/standards body; workshop facilitation and enablement skills
• Track record of designing for emerging technologies is a plus