Key skills
Production system developmentAI agent developmentConversational AILarge language models (LLM)AI evaluation frameworksAI orchestration toolingRetrieval-Augmented Generation (RAG) pipelinesPrompt engineeringReactTypeScriptGoCustomer interactionAmbiguity tolerancePrioritizationCross-team alignmentPersuasionAILLMRAGAgentic
About this role
NiCE is an innovation powerhouse known for its excellence in AI, cloud, and digital solutions. The Forward Deployed Engineer will architect and deliver production-ready conversational AI agents that drive company growth, collaborating with leading enterprises to tackle their challenges and improve customer interactions.
Responsibilities:
- Develop agentic systems (agents) for large-scale companies that measurably outperform human operators in areas like retention and churn reduction
- Build agents that handle nuanced, integrated customer interactions, across a range of CX transforming use cases
- Design reusable agent frameworks adapted to the specific demands of different industries
- Drive design partnerships around new product directions, including agent architectures, self-service features, and generative development workflows
- Push the boundaries with emerging voice models and pioneer their integration into enterprise-grade deployments
- Set the standard for how AI agents are constructed, evaluated, and improved in live production settings
Requirements:
- Hands-on experience building and operating end-to-end production systems at scale
- Natural builder's mentality with high personal agency, defaulting to finding solutions and shipping them
- Startup founder or early engineer experience is highly valued, understanding the tradeoffs between speed, quality, and ownership
- Proven technical problem-solving ability, particularly in rapidly shifting, loosely defined environments
- Experience developing or operating AI/LLM-powered systems in production
- Working knowledge of the current AI agent toolkit: evaluation frameworks, orchestration tooling, RAG pipelines, and prompt engineering
- Familiarity with React, TypeScript, and/or Go
- At ease working face-to-face with customers to unpack their problems and deliver practical solutions
- Prior experience in customer-facing or externally-led technical roles
- A clear, direct communicator who can be equally persuasive with engineers and executives
- Comfortable operating in ambiguity and making forward progress without waiting for complete clarity
- Able to balance competing priorities and drive alignment across technical and business teams