Customer Service Representative

Optum is a global organization that delivers care aided by technology to help millions of people live healthier lives. The Customer Service Representative will be responsible for answering incoming phone calls, identifying customer needs, and resolving issues while providing compassionate support.

Responsibilities:

• Answer 50-70 incoming phone calls per day from customers and identify the type of assistance the customer needs
• Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
• Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues
• Scheduling appointments for patients - entering and updating demographics

Requirements:

• High School diploma/GED OR equivalent experience
• Must be 18 years OR older
• Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
• 1+ years of experience in a medical environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
• Knowledge of Medical Terminology
• Ability to work full-time (40 hours/week) Monday - Friday. Employees are required to work our normal business hours of 8:00 am - 5:00 pm MST
• 1+ years prior health care experience
• Ability to type 40 wpm