Senior Network Visibility Engineer

Accion Labs is a company seeking a Senior Network Visibility Engineer to enhance their network monitoring capabilities. The role involves configuring and expanding LogicMonitor, ThousandEyes, and NetBrain platforms, while also integrating observability tools into cohesive dashboards and alerting systems.

Responsibilities:

• Contribute to the enterprise LogicMonitor deployment: collector management, device onboarding, data source configuration, and platform health as part of the network visibility team
• Develop and maintain LogicMonitor dashboards, alert thresholds, and escalation policies covering network infrastructure including routers, switches, firewalls, load balancers, and wireless
• Build and customize LogicModules (DataSources, Event Sources, Property Sources) to extend monitoring coverage for bespoke or non-standard network devices
• Support the onboarding of new network infrastructure into LogicMonitor as the organization grows, working toward comprehensive coverage of critical network assets
• Assist with integrating LogicMonitor alert data into ServiceNow for automated incident creation and into Grafana for unified cross-platform dashboarding
• Work within the team to support and expand the ThousandEyes deployment including Enterprise Agent rollout, Cloud Agent utilization, and test configuration across the network estate
• Design and maintain synthetic monitoring tests (HTTP, BGP, network path, DNS, voice) covering critical internal services, SaaS applications, and internet egress paths
• Leverage ThousandEyes path visualization and BGP route monitoring to proactively identify network degradation, ISP issues, and cloud provider reachability problems
• Help integrate ThousandEyes alert data and metrics into Grafana dashboards and ServiceNow incidents for centralized correlation with other network events
• Use Thousand Eyes data to support root cause analysis, capacity planning, and vendor SLA validation
• Contribute to the NetBrain platform including network discovery, topology mapping, and device inventory synchronization with the broader CMDB
• Build and maintain NetBrain Runbooks to automate network diagnostics and troubleshooting workflows, reducing mean time to resolution for network incidents
• Develop Dynamic Maps and network topology views that support NOC operational workflows and Grafana observability dashboards
• Leverage NetBrain s automation capabilities to help execute pre/post-change validations and network state verification
• Support CMDB accuracy efforts by ensuring NetBrain discovery remains synchronized with ServiceNow asset records
• Build and maintain Grafana dashboards that aggregate network visibility data from LogicMonitor, ThousandEyes, NetBrain, and CloudWatch into unified network health views
• Support alert routing from network tools into the centralized alerting framework and ServiceNow event management
• Collaborate with platform teams to ensure network telemetry is correctly labeled, normalized, and queryable within the Observability Platform
• Contribute network-layer context to shared NOC dashboards, enabling Tier-1 teams to triage network events with minimal escalation
• Contribute to team standards for network device naming, monitoring coverage, alert severity, and escalation paths across all network monitoring tools
• Produce and maintain documentation including runbooks, onboarding guides, and monitoring coverage matrices
• Collaborate with NOC, Network Engineering, Cloud, and SRE teams to continuously improve network visibility and reduce alert noise
• Mentor junior engineers on tool usage, network monitoring best practices, and observability concepts

Requirements:

• 10+ years of experience in network engineering, network operations, or network monitoring/observability roles
• Hands-on experience working with LogicMonitor at enterprise scale, including data source configuration and custom LogicModule development
• Proven expertise with ThousandEyes — agent deployment, synthetic test design, path analysis, and BGP monitoring
• Experience contributing to NetBrain deployments for network topology mapping, runbook automation, and network diagnostics
• Strong understanding of enterprise network architecture: LAN/WAN, data center fabric, SD-WAN, firewall/load balancer, and cloud networking (AWS, Azure, or GCP)
• Familiarity with network protocols relevant to monitoring: SNMP, ICMP, BGP, OSPF, DNS, HTTP/S, and network path tracing
• Experience integrating network monitoring tools with ServiceNow (event management, CMDB, incident automation)
• Ability to build and maintain Grafana dashboards sourcing data from multiple network monitoring platforms
• Proficiency in scripting for automation and integrations — Python or similar (Bash, PowerShell acceptable)
• Strong communication skills — able to translate network visibility data into clear reporting for engineering and operations stakeholders
• Bachelor's degree in Computer Science or a related field
• Experience with CloudWatch for AWS network service monitoring (VPC Flow Logs, Transit Gateway, Direct Connect)
• Cisco/Juniper/Arista network certifications (CCNP, JNCIP, or equivalent) strongly preferred
• Familiarity with Prometheus and Loki as supplementary observability components within a Grafana stack
• Knowledge of ITSM processes and ServiceNow platform administration
• Experience in a large-scale enterprise environment with 5,000+ monitored network devices
• Background in NOC operations or network incident management