About this role
Epiq is a company that contributes to complex, global legal outcomes. They are seeking a Senior Software Support Engineer responsible for providing advanced technical support and troubleshooting for software products within the organization.
Responsibilities:
- Provide advanced technical support and troubleshooting for software products
- Collaborate with stakeholders to gather requirements and ensure alignment with organizational goals
- Perform functional testing and requirements analysis
- Provide regular updates and reports to senior management on software support status
- Identify and resolve software support issues and risks
- Foster a collaborative and productive work environment within the software support team
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or a related field
- Minimum of 5 years of experience in software support or a related field
- None
- Master's degree in Computer Science or a related field
- Experience in providing advanced technical support and troubleshooting for software products
- Certified Software Support Engineer (CSSE) or equivalent certification